Help Desk Specialist

Job Type: Contract Job title: Help Desk Support ( Level 1) Duration: 12 Month Location: Elk Grove Village, IL Compensation: $25-$30 / hour W2 Must be authorized to work in USA: No sponsorship Overview: Seeking a reliable and approachable Level 1 Help Desk Support professional to provide day-to-day technical assistance to our internal team. This role primarily supports a blue-collar workforce, so strong communication skills and a service-oriented mindset are key. You’ll be the go-to resource for basic IT support, helping employees stay productive with their technology. Key Responsibilities: · Provide Level 1 help desk support for end users across the organization · Assist with Microsoft-related support (O365, Outlook, Teams, basic setup and troubleshooting) · Support device setup, configuration, and onboarding for new employees · Respond to and resolve basic technical issues (password resets, connectivity issues, software questions, etc.) · Troubleshoot hardware and software issues for desktops, laptops, and mobile devices · Deliver clear, easy-to-understand guidance to non-technical users · Escalate more complex issues to senior IT staff as needed · Maintain accurate documentation of support requests and resolutions Qualifications: · 1–3 years of experience in a Help Desk or IT Support role in manufacturing environment · Knowledge of Microsoft 365 tools and Windows environments · Strong customer service and communication skills · Comfortable supporting a non-technical, hands-on workforce · Ability to troubleshoot and think critically in real time · Bilingual (Spanish/English) is a plus, but not required Schedule & Work Environment: · Flexible start time with an 8-hour workday (must conclude no later than 4:30 PM) · Hybrid schedule with 1 day per week onsite in Elk Grove Village, IL