Telecaller And Office Staff

Company Description Threesixtyjobai is a growing organization focused on connecting talent with meaningful employment opportunities through technology-driven solutions. The company emphasizes efficiency, clear communication, and reliable support for both clients and team members. As a remote-friendly employer, Threesixtyjobai values flexibility, accountability, and results-oriented work. Team members are encouraged to contribute ideas, collaborate across functions, and develop their skills in a supportive professional environment. Role Description This is a full-time remote role for Telecaller and Office Staff at Threesixtyjobai. The role involves making outbound and receiving inbound calls to provide information, clarify queries, and support recruitment or service processes, while maintaining a polite and professional phone presence. Daily responsibilities include updating records, maintaining call logs, preparing basic reports, and handling routine office coordination tasks such as scheduling and follow-up communication. The Telecaller and Office Staff member will collaborate with internal teams, share call feedback, and help improve workflows and customer or candidate experience. The position requires consistent availability during assigned working hours and adherence to performance and quality standards. Qualifications Candidates should possess strong verbal communication and active listening skills, with a clear and confident telephone manner. Candidates should possess basic computer literacy, including familiarity with office productivity tools (e.g., email, spreadsheets, and call management or CRM systems). Candidates should possess solid organizational and time management skills to handle multiple calls, tasks, and follow-ups efficiently. Candidates should possess problem-solving abilities and a customer-focused mindset to address questions, resolve issues, and escalate concerns appropriately. Candidates should possess the ability to work independently in a remote setting, maintain confidentiality, and meet daily and weekly performance targets. Previous experience in telecalling, customer service, office administration, or related roles is preferred but not mandatory. A high school diploma or equivalent is required; further education in business, communication, or related fields is an advantage. Reliable internet connection, a quiet workspace, and readiness to learn internal tools and processes are essential.