🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com with the subject line: “Application Support Request”. Job Type: Permanent Location: Letterkenny, Co. Donegal; Onsite Hours of Work: 8 hour rotation between 8am and 6pm. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Delivering Real Service Impact – Your work ensures efficient support across phone, email, and digital channels making certain that customers receive the help they need quickly, contributing directly to smooth operations and a positive overall service experience. Developing Strong Professional Skills – Working across call-centre, service-centre and administrative functions will help you build valuable communication, problem‑solving, and organisational abilities that are essential in any modern service environment. Being a part of a Collaborative Team – Join a collaborative team of over 100 professional team members, where knowledge-sharing and mentorship helps you learn, thrive and succeed every day. The Role TCS is looking for motivated and customer-focused professionals to join our growing Life & Pensions operation. This is far more than a traditional customer service role. You will develop as a professional and become a trusted point of contact for customers while developing expertise across Life & Pensions products, operational processes and regulatory requirements. No two days are the same, with responsibilities spanning customer support, case management, policy servicing, operational administration and problem resolution. You'll have the opportunity to build valuable financial services experience, deepen your product knowledge and play an important role in delivering positive customer outcomes. Working as part of a collaborative and supportive team, you'll gain exposure to a wide variety of customer journeys while developing skills that can open doors to future career opportunities across operations, quality, risk and financial services. Whether supporting a customer with an important life event, helping resolve a complex query or improving internal processes, your work will make a meaningful difference every day. In this role, you will join a collaborative team of professionals dedicated to delivering exceptional customer experiences and operational excellence. You'll have the opportunity to develop valuable expertise in Life & Pensions products, processes and systems while contributing to meaningful customer outcomes. This position is scheduled as an 8-hour shift, typically between 08:00 AM and 6:00 PM, Monday to Friday. Your responsibilities: Become a trusted expert in Life & Pensions products, services and processes, developing the knowledge needed to confidently support customers across a wide range of enquiries. Deliver exceptional customer experiences by handling complex enquiries across phone, email and digital channels with professionalism, empathy and efficiency. Take ownership of customer requests from initial contact through to resolution, ensuring positive outcomes and a seamless customer journey. Investigate customer queries, identify solutions and resolve issues in a timely and accurate manner. Support customers with policy servicing, account maintenance, financial transactions and administrative requests. Build strong relationships with customers by providing clear guidance, support and expert product knowledge. Work across multiple systems and technologies to manage customer interactions, process transactions and maintain accurate records. Develop a strong understanding of regulatory requirements and ensure all activities are completed in line with company policies and industry standards. Identify opportunities to improve processes, enhance customer experiences and contribute to operational excellence. Collaborate with colleagues and stakeholders to deliver high-quality outcomes and support the success of the wider operation. Strive for first-contact resolution wherever possible, taking ownership and accountability for customer needs. Monitor and manage work queues, case volumes and priority tasks to ensure service level commitments are achieved. Support business initiatives, process improvements and operational change activities as the organisation continues to grow. Use feedback, training and development opportunities to continuously enhance your skills and knowledge. Contribute to a positive, collaborative and high-performing team culture where customer outcomes are at the heart of everything we do. What Makes This Role Exciting Gain valuable experience within a regulated Life & Pensions environment. Develop specialist knowledge across insurance, investments and retirement products. Build expertise in customer service, operations, problem-solving and financial services. Work on a variety of customer journeys and business processes, ensuring no two days are the same. Join a supportive team with opportunities for learning, professional development and career progression. Make a real difference by helping customers navigate important financial decisions and life events. Your Profile Education (Qualifications) : Ideally qualified to Leaving Certificate Ordinary Level or equivalent. Any relevant customer services qualifications or financial services qualifications would be an advantage although not essential; Knowledge & Experience: Ideally would have previous experience within a customer-facing environment and an ability to work efficiently and accurately in applying product and systems knowledge across a wide range of queries to carry out processing tasks; Strong Communication Skills : A confident, professional telephone manner and ability to effectively execute on the above duties; displaying clear and concise communication skills; Analytical Skills: Possess a good understanding of MS Excel and Word and an appetite to learn and effectively navigate multiple computer systems and other technologies. An ability to assimilate new information quickly and to be flexible and adaptable to change as well as to identify, support and drive improvement opportunities; Interpersonal Skills: Must possess and demonstrate a helpful, can-do and service-oriented outlook, with the ability to work under pressure and meet tight deadlines in a team environment, being discreet when dealing with confidential information. Must be self-motivated, proactive going beyond the call of duty, have a keen eye for detail, be result-oriented and have an ability to stay calm under pressure and in uncertainty; and People Skills: A proven track record of being a strong team player with a positive experience within a customer-facing environment in the Financial Service sector. Flexible and Willing to Learn: Must be flexible, as this role will require supporting different areas of our business upon request depending on business needs and a willingness to undergo professional and relevant job specific qualifications and compliance with the annual mandatory compliance training regime. Desirable skills/knowledge/experience: Understanding of Life & Pensions Products - Awareness of common policy types (life cover, pensions, protection products) and basic terminology. Financial Services Awareness - Interest in or exposure to the broader financial services sector, including compliance and regulatory environments. Good Numerical Ability - Comfort working with figures, premiums, dates, and policy values. Proficiency wit
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
WorkMundi offers free interview rehearsal with browser voice (no AI, unlimited attempts) and a paid AI interview tool that listens and writes your answers live. Use one before you apply.