Project Manager - Edtech Operations (Sri City)

TeamLease EdTech – Company Brief TeamLease EdTech is a leading learning and employability solutions company in India, focused on improving access to quality education and employment. It is a part of the TeamLease Services group, which is one of India’s largest staffing and human resource companies. Project Manager- Document Verification • Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table, Formatting, Formulas, Report, etc) • Collate the data from respective stake holders and preparing report in MS Excel. • Liaising with Institution. • Familiar with CRM systems and practices. • Ensure adherence to SLAs for response and resolution times. • Monitor the implementation of continuous improvement initiatives. • Achieve and maintain an average response time for student queries • Monitor the number of issues escalated to higher levels. • Identify and address potential issues before escalation. • Analysing the data regularly to provide information required by the respective Head of Departments. • Maintain and Provide metrics for reporting to the respective stakeholders. • Manage Programs and maintain timelines in sending the verification list, release of offer letters. • Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.