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Summary: The Customer Service Associate will support customer experience through inbound and outbound approaches. Individual will also support the company’s processes through professional communications, both to and from customers. As a result of customer contact, the Customer Service Associate updates the Company database with all appropriate information. The Customer Service Associate supports all quality assurance efforts and Program criteria as well as wide usage of high-level tools and systems Responsibilities: Handle support/service escalations to/from clients Transfer calls to the Tier 2 department Will track and report system issues as needed Stay current with system information, changes and updates Comply with service level agreements Support and help on Process documentation Comply with the assigned schedule to cover the hours of operation Comply with the account KPIs Support with any other new process at the time the client requires it, if it has been officially included in our range of services Qualifications: 1-year Inbound and Outbound customer service experience preferred Fresh graduates are welcome to apply Willing to work under pressure Strong language proficiency in Japanese and English. High attention to detail and ability to follow SLA and escalation processes Strong communication and interpersonal skills. Results-driver with action orientation.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
WorkMundi offers free interview rehearsal with browser voice (no AI, unlimited attempts) and a paid AI interview tool that listens and writes your answers live. Use one before you apply.