Conversation Designer (AI Voice & Chat)

Team: Product Delivery | Tenext.ai | Full-time Location: Hybrid - Rockwell, Makati (3 days on-site) Schedule: Day shift, PH hours. No graveyard. Salary: ₱30,000-40,000/month, plus HMO coverage and 13th month pay About Tenext The Philippines is the world's call center capital, and that industry is about to be rebuilt as software. We'd rather Filipinos own that rebuild than watch it happen from the outside. In the US, Sierra and Decagon are doing it at $15 billion and $4.5 billion valuations. Neither of them can hold a conversation in Taglish. We're building it here, Filipino-owned, where the language and the domain knowledge already are. Every agent is AI. No floor, no headsets, no hold music. A bank's customer gets answered on the first ring, at 2am, on a holiday. Our agents are already live with the largest insurance and financial institutions in the country. About the Role We're looking for a Conversation Designer to join our Product Delivery team and own how Tenext's AI agents get built, tested, and shipped to enterprise clients. You'll turn client goals into working conversation flows across Voice, Chat, and Email, and carry them from kickoff to go-live. You'll work directly with LLM-powered agents, writing and tuning the prompts, dialogues, and logic behind them on our no-code platform. No coding required, but structured, logical thinking is the job. If you've spent years listening to calls or reviewing chats and thinking "I could design this better," this is that job. You won't be executing a playbook written in another market. You'll be writing the one for this market, and the team will treat your read on the conversation as the expert read. What You'll Do Own conversation flow design for Voice, Chat, and Email agents, from first draft to production Translate client goals into dialogues that feel human and drive outcomes, from "I forgot my password" to "I'm ready to invest" Analyze real call and chat transcripts, trace where agents hallucinate, lose context, or miss intent, and fix the flows and prompts behind it Run QA checks and pilot tests to hit accuracy and quality targets before and after go-live Drive delivery across the full cycle, working closely with clients, the founding team, and the Product Delivery Team Build Tenext's growing conversation library across BFSI, healthcare, logistics, and beyond Surface platform gaps and improvement ideas; your read on what works directly shapes the product What We're Looking For Strong analytical and logical thinking; you enjoy untangling how people ask for help and mapping "if this, then that" at scale Clear, precise writer in English (and comfortable navigating Taglish conversation patterns) Comfortable with ambiguity; you bring structure to messy, fast-moving problems You move work forward on your own, and you know when to pull in clients or engineers to move it faster Willing to share and stand behind your opinions on tools, flows, and tradeoffs Must-Haves Excellent written and spoken English Experience in conversation design, UX writing, chatbots, QA, copywriting, customer/solution delivery, or BPO quality/training; OR sharp analytical writing and work samples that prove you can structure logic Comfortable with productivity tools (Google Workspace, Notion, or similar) Available to work hybrid in Makati If you're unsure whether you qualify, apply anyway and show us your thinking. We care more about how you reason than how your resume reads. Nice-to-Haves Hands-on experience with LLM tools or prompt writing (ChatGPT, Claude, or any bot-building platform) Exposure to BFSI, healthcare, or other regulated, workflow-heavy domains Familiarity with no-code or automation platforms Participation in hackathons, startups, or creative projects What to Expect ₱30,000-40,000/month depending on experience, plus HMO and 13th month pay Day shift on PH hours; we build for global clients without borrowing your nights Real ownership of enterprise-grade AI systems used by top banks and insurers Hands-on work with the LLM tools powering Voice AI, Chat AI, and Copilots, the most transferable skill set in the industry right now A clear path up: this role grows into Senior Conversation Designer or Delivery Lead as we scale, and we promote those who ship results A fast, respectful hiring process: intro call, a short practical exercise, and a final conversation with the team. No multi-week gauntlets.