IT Operations Specialist / SRE

Banking B2B up to 135 zł/h Hybrid work in Gdańsk/ Gdynia/ Warsaw/Łódź - 2 days per week in the office Start ASAP/to determinate Main Responsibilities: Incident & Problem Management: Own the RCA process for production incidents — diagnose, resolve, and implement preventive measures. Production Monitoring & Support: Continuously monitor service health and act on anomalies before they escalate into incidents. Deployment Execution: Trigger and oversee release deployments through CI/CD pipelines and troubleshoot failed deployments. Environment Oversight: Ensure stability in Pre-Production and Production environments, maintaining expected day-to-day behavior. Runbook & Knowledge Management: Document operational procedures and known issues to build a reliable knowledge base. Cross-team Collaboration: Work closely with development and platform teams to triage issues and clarify operational requirements. Operational Improvement: Identify pain points and propose automation to improve operational efficiency. Key Requirements: 5+ years in IT operations or application support (2nd/3rd line). Proven experience in end-to-end incident management. 2+ years working within an ITIL framework. Nice to Have: Experience with Helm deployments. Java/J2EE development background. Operational experience with IBM DataStage. Scripting skills in Bash or Python. Experience with Ansible.