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We are Hiring: HR Operations Manager (Contact Centre / BPO) Are you an experienced HR professional who thrives in fast-paced, high-volume environments? We are looking for a proactive HR Operations Manager to independently drive our end-to-end employee lifecycle and HR functions in Hyderabad! Role Overview • Position: HR Operations Manager (Contact Centre) • Role Type: Full-time | Individual Contributor (IC) • Location: Hyderabad, India • Experience Required: 10+ years • Work Timings: 5 days (UK/US shift) Key Responsibilities • Talent Acquisition: Lead volume hiring for Contact Centre and support functions—from manpower planning, sourcing, and interviewing to onboarding. • Employee Lifecycle Management: Independently manage onboarding, probation, internal movements, performance cycles, and offboarding. • Operations & Grievance Redressal: Oversee daily HR operations, resolve employee queries, and manage grievances with fairness and strict compliance. • Retention & Engagement: Analyze attrition trends alongside business leaders and implement targeted engagement initiatives for Contact Centre teams. • Compliance & Analytics: Ensure statutory compliance, maintain HRMS data, and deliver key HR dashboards and people analytics to leadership. What We Are Looking For • 10+ years of core HR experience with strong ownership of the employee lifecycle. • Mandatory experience in Contact Centre / BPO HR Operations and volume hiring. • Demonstrated expertise in employee relations, attrition analysis, and stakeholder management. • Masters/MBA in HR or related field is preferred. • Hands-on experience with HRMS, ATS, and HR analytics tools. Other benefits: Cab facility+ Meals + Mediclaim Interested candidates kindly share your cv to roshni@allianceinternational.co.in or whatsapp @7672046061 Total experience: Relevant experience(HR Operations, BPO/Contact centre industry): Current CTC: Expected CTC: Notice Period: Current Location: Qualification: Thanks & Regards Roshni Pillai International Recruiter Alliance Recruitment Agency