Front Desk Receptionist

Front Desk Receptionist — Pediatric Medical Practice Location: Miami, Florida Position: Full-time, on-site About Roads Pediatrics Established in 2007, Roads Pediatrics provides high-quality, personalized, and compassionate medical care for children. Led by experienced, board-certified pediatric physicians, our practice is committed to building long-term, trusting relationships with children and their families. Our team offers a supportive, patient-centered environment where every family is treated with respect, empathy, and professionalism. The Role Roads Pediatrics is seeking a friendly, dependable, and organized Front Desk Receptionist to help create a welcoming and efficient experience for our patients and their families. Key responsibilities include: Greeting patients and families and assisting with check-in and check-out Answering, screening, and directing phone calls professionally Scheduling, confirming, and updating appointments Maintaining accurate patient information and records Handling insurance and billing-related forms and documentation Completing clerical tasks, including filing, scanning, and data entry Coordinating with clinical staff to support smooth patient flow Providing timely and accurate information to families Maintaining a clean, welcoming, and organized reception area Protecting patient privacy and confidentiality Required Qualifications Spanish and English bilingual skills High school diploma or equivalent Strong communication, customer-service, and telephone skills Ability to multitask and remain organized in a fast-paced environment Professional, compassionate, and respectful approach to working with children and caregivers Basic computer proficiency Dependability and attention to detail Preferred Qualifications Previous experience in a medical, pediatric, or front-office setting Experience with electronic medical records or similar systems Training in healthcare administration or a related field