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This is a W2 position and candidates must be current Wisconsin (WI) residents. We are only considering candidates who are USC or Green Card holders. Remote position with occasional onsite visits. We are seeking an experienced Tier 3 Desktop Support Technician to provide advanced workstation, hardware, software, and operating system support in a large enterprise environment supporting 10,000+ users and 9,000+ devices. The role will handle incidents and service requests, troubleshoot peripherals, and provide technical support for IT projects. Key Responsibilities: 5+ years of Tier 3 desktop support experience. 5+ years supporting workstation operating systems and hardware/software. 5+ years of incident and service request management. 5+ years of strong customer-facing verbal and written communication. Ability to work independently and collaboratively in a large enterprise environment. Provide Tier 3 support for workstation hardware, software, and operating systems. Troubleshoot and maintain printers, scanners, and other peripherals. Manage incidents and service requests while balancing project assignments. Provide technical assistance for desktop support projects. Deliver professional verbal and written customer support. Nice to Have: SCCM/Ivanti, software packaging, patch management, imaging, LMS, Google Workspace, and Microsoft GPO experience.