Operations Staff CUB

Job Title Operations Staff Function Operations Reports To Inbound Shift In-charge / Outbound Shift In-charge (as applicable) Location Branch / Service Centre / Hub / Warehouse / PUD (Location Agnostic) Travel Required 25% þ 50% ☐ 75% ☐ About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview: The Ops Staff is responsible for supporting day-to-day operational activities within Blue Dart's Service Centres, Hubs, Processing Units (PUDs) and Warehouses by ensuring efficient shipment handling, processing and movement across the network. The role performs a wide range of operational activities including shipment receiving, sorting, scanning, bagging, tagging, loading, unloading, shipment reconciliation and data entry while ensuring adherence to operational procedures, safety standards and service commitments. As a frontline operations employee, the incumbent plays a critical role in maintaining shipment accuracy, operational productivity and service quality while representing the Blue Dart brand through professional conduct, discipline and operational excellence. Job Purpose: To support efficient shipment processing and operational activities by ensuring accurate handling, sorting, scanning and movement of shipments while maintaining high standards of productivity, safety, quality and compliance with Blue Dart's Standard Operating Procedures. Key Roles & Responsibilities: Shipment Processing & Operations Receive, segregate, sort and process inbound and outbound shipments accurately. Perform shipment scanning, bagging, tagging and labelling activities in accordance with operational requirements. Support loading and unloading of shipments from vehicles while ensuring safe handling practices. Ensure timely movement of shipments through various operational stages to meet defined service commitments. Assist in shipment reconciliation and manifest verification activities. Data Entry & Operational Documentation Perform basic data entry and shipment updates using approved operational systems. Ensure accurate recording of shipment information and operational transactions. Verify shipment labels, manifests and operational documentation. Report shipment discrepancies or operational exceptions promptly. Maintain accuracy in operational records and documentation. Operational Support Support day-to-day operations across Service Centres, Hubs, Warehouses and Processing Units. Assist Shift In-charges in achieving daily operational targets. Support peak volume operations and contingency requirements. Ensure operational workstations remain organised and ready for processing activities. Perform additional operational tasks as assigned by the reporting manager. Safety, Security & Compliance Follow all Standard Operating Procedures (SOPs) while performing operational activities. Adhere to Blue Dart's safety, security and quality standards at all times. Handle customer shipments carefully to prevent damage or loss. Report unsafe conditions, operational incidents or security concerns immediately. Ensure proper usage of personal protective equipment (PPE) wherever applicable. Workplace Discipline & Brand Representation Maintain high standards of personal grooming, hygiene and professional appearance. Wear the prescribed Blue Dart uniform and identity card while on duty. Demonstrate discipline, punctuality and professionalism at all times. Follow workplace rules, operational discipline and company policies. Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence. Teamwork & Continuous Improvement Work collaboratively with colleagues across operational teams. Participate in operational briefings, safety meetings and training programmes. Share ideas for improving operational efficiency and workplace safety. Support implementation of new operational processes and initiatives. Contribute towards maintaining a positive and productive work environment. Qualifications & Experience: Education: Minimum 10th Standard Pass. Higher educational qualifications will be an added advantage. Experience: Fresher or up to 2 years of experience in logistics, warehousing, courier, manufacturing, retail operations or similar operational environments. Freshers with the aptitude and willingness to work in operational roles are encouraged to apply. Eligibility Requirements: Minimum age 18 years. Physically fit to perform operational activities involving standing, walking, lifting and movement of shipments throughout the shift. Willingness to work across rotational shifts, weekends and public holidays based on business requirements. Basic understanding of English for reading operational instructions, shipment labels and safety guidelines. Basic computer and handheld scanner/mobile application usage. Positive attitude, willingness to learn and ability to work in a team environment. Skills & Capabilities: Technical Skills: Shipment Sorting & Segregation Shipment Scanning & Processing Bagging, Tagging & Labelling Shipment Loading & Unloading Basic Data Entry Shipment Reconciliation Barcode Scanner & Mobile Device Usage Basic Computer Skills Basic English Reading & Understanding Key Competencies: Operational Discipline Customer Focus Teamwork & Collaboration Attention to Detail Integrity & Accountability Time Management Learning Agility Safety Consciousness Positive Attitude Professional Grooming & Appearance Key Performance Indicators: KRAs KPIs Operational Productivity Shipments Processed Sorting & Processing Productivity SLA Adherence Quality & Accuracy Scanning Accuracy Zero Mis-sort Shipment Handling Accuracy Safety & Compliance SOP Compliance Safety Compliance Zero Safety Violations Operational Discipline Attendance Punctuality Uniform & Grooming Standards Workplace Discipline Teamwork & Oper