ERP Analyst

Job Description The ERP Analysts role is to maintain and operate the organization's ERP system by following best practices. This includes installing, configuring, patching, upgrading, and working with product support, to maintain the company's investments in business applications technologies. The ERP Analyst is also responsible for planning and coordinating change management processes required to support third-party business systems integrated with the ERP system necessary for business operations. The ERP Analyst manages user requests, develops user reporting requests using SQL and performs system security administration functions such as creating user profiles and accounts. The analyst also maintains system/user security authentication, administers application security and maintains system documentation and logs. This individual will apply proven communication and problem-solving skills to resolve issues related to deploying or upgrading mission-critical ERP software. Essential Duties And Responsibilities As our ERP Analyst, key responsibilities include: Supporting Users requests Answering questions or providing directions on software functionality / menus / options Identifying, coordinating and scheduling software training Inquiring about, submitting cases to and following up with software support Coordinating and working with outside technical resources providing programming specifications Uses SQL to create ad hoc and special reporting, and to extract pertinent data to validate data Creating and maintaining our business forms on demand utilizing Compleo Maintaining and refreshing our software test environment as Required Assisting associates with identifying, manipulating, exporting, and importing key data elements, such as BOMs, pricing, etc. Maintaining and creating Webtop analytical dashboard data and views Maintaining and creating IDF objects, views, subsets, sorts Correcting, clearing errors and maintaining LX and Touchpath databases as needed Ordering Users supplies such as labels, etc. Maintaining and creating new Robot jobs, ensuring all Robot jobs (daily, weekly, monthly, and annually) are scheduled, complete successfully and reports distributed Organizing, documenting and maintaining important procedural documents, data points and scripts Creating and maintaining our LX / MES / Touchpath analytical dashboard user profiles and their credentials Ensuring all IBM iSeries data backups are completed successfully Restoring relevant archived data as needed Working with and scheduling off-hours technical support Qualifications Minimum Qualifications American citizens or Green Card only no sponsorship candidates Bachelors degree in computer science or related IT field or 4-5 years of applicable IT experience Possesses functional knowledge of ERP-LX and has the ability to maintain and support user requirements Experience using SQL to develop user reports, analyze and research data Excellent inter-personal and communication skills; capable of explaining procedures verbally or in writing, with end-users and technical consultants Business skills to interact with IT service-providers for contracts, services, and licensing Critical thinking, troubleshooting skills and operate independently or in a group setting Aptitude to learn new skills and gain knowledge through experience RPG programming A plus. Technical Resources Software Infor LX 8.4.0 - ERP, IDF, Webtop Crossroads - MES Touchpath - WMS ACT - CRM Compleo Automated Document Processing Help Systems Robot Job Scheduler TL Ashford - Barcode Google Apps, MS Office 365 Operating systems (IBM i, Windows11, Windows Server) Hardware IBM iSeries/AS400 operation/Tape Library Multi-Function Printers (MFP), Barcode label printers MS Server, Workstation, Tablets, Barcode Scanners Why Is This a Great Opportunity The company is a family-owned business that has been operating for over 60 years. They offer a quality product, have a good industry reputation, and long-tenured employees. The hiring manager's management style: It involves hiring people equipped with the essential skills to perform tasks, providing the necessary tools to do the job right and empowering them. Im not a micromanager but am hands-on when needed. Im as collaborative and transparent of a manager as possible. I involve relevant or all team members early in the decision process that affects them or our team. I communicate openly on priorities according to business needs and ensure engaged team members understand the expected end results before we commence work. Im results-focused and hold myself accountable as I do with my team members.