Loan Telecaller

Company Description Aadyanidhi Swiftcred LLP is a growing financial services organization focused on providing accessible loan solutions to a wide range of customers. The firm emphasizes transparent processes, customer-centric service, and efficient handling of loan applications and queries. Team members are encouraged to maintain high ethical standards while helping customers understand and manage their borrowing options. The company offers opportunities to learn about retail lending and customer service in a structured, performance-driven environment. Role Description The Loan Telecaller role is a full-time, on-site position based in Noida. The role involves making outbound calls to potential and existing customers to inform them about loan products, explain eligibility criteria, and answer basic queries. The Loan Telecaller will collect and verify customer information, ensure accurate data entry in internal systems, and follow up on leads to support loan conversion. Daily responsibilities include maintaining call logs, meeting call and conversion targets, adhering to scripts and compliance guidelines, and coordinating with the sales or operations team for application processing. The role also requires handling incoming calls from customers, resolving straightforward concerns, and escalating complex issues to the appropriate team. Qualifications Strong communication and listening skills, with the ability to explain loan products clearly and professionally over the phone. Basic computer proficiency, including data entry, use of CRM or calling software, and handling spreadsheets or documentation. Customer service orientation, with patience, empathy, and the ability to manage objections and maintain a positive tone. Sales awareness or telecalling experience, with comfort in working toward call volume and conversion targets. Attention to detail and accuracy in recording customer information and following compliance procedures. Ability to work on-site in Noida, follow structured schedules, and collaborate with cross-functional teams. Prior experience in loans, banking, or financial services is an advantage but not mandatory for suitable candidates. Minimum educational qualification: completion of higher secondary education; a graduate degree in any discipline is preferred.