IT Support with English (Iasi & Bacau)

The IT Support Specialist provides technical support and assistance to end-users experiencing IT-related issues, ensuring effective communication and resolution. You will troubleshoot hardware and software problems, manage service requests, and maintain comprehensive documentation to enhance overall IT service efficiency. Role and responsibilities: Act as an initial point of contact for all end-user support requirements; ​Act as first-line support for any users experiencing issues with room bookings; Provide video and audio 1st line support services; Incident logging and tracking; Attempt to resolve as many incidents as possible at the first point of contact offering advice and guidance; Provide day-to-day Video Conference session support, including programming call and call monitoring, assist in testing links to authorized external companies, monitor usage and availability of equipment in rooms; Record all incidents and Video conference requests within the SCC service desk tool; Monitor mailbox following OLA’s and SLA’s. Your profile: Excellent understanding of English – spoken and written; Confidence in speaking to users directly; Troubleshooting experience in a support environment; Ability to work under pressure; Basic networking skills required; Basic Audio Visual knowledge preferred. What we offer: High-quality external and internal technical training with a dedicated training department. Reimburse certificates and tuition fees for qualifications that are part of your individual training and development plans. Monthly benefits package: Fixed benefits: Recommendation Bonuses for new team members; Private medical subscription; Work from home allowance; Transportation allowance; Easter/Christmas bonus; Bookster corporate library subscription; Career development opportunities. Flexible benefits: Meal tickets; Vacation & cultural vouchers; Retail vouchers (eMAG, IKEA).