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IT Support / Service Desk – Albany, NY (Onsite) Provide end-user support for Windows, Office 365, Salesforce, SharePoint, Webex, Jira, and other applications. Troubleshoot hardware, software, networking, Active Directory, and account/access issues. Deploy, image, configure, and maintain laptops, desktops, mobile devices, thin/zero clients, and virtual machines. Manage IT assets, licenses, loaner equipment, and mobile devices. Support conference room A/V and webinar setup. Provide onsite and remote support to NY locations. Maintain help desk tickets and assist with phishing/scam identification. Work with vendors and internal teams on IT services and equipment. Preferred: PowerShell/scripting, reporting, asset management, MDM, and experience supporting traveling/remote users. Requirement: Ability to lift up to 50 lbs.