IT Support Technician

Who We Are… GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey, and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. Headquartered in London, with offices across the UK, US, Dubai, India and Australia, GlobalData serves a worldwide customer base with progressive solutions of the highest quality. The role... GlobalData is looking for a proactive and customer-focused IT Support Engineer to join our New York office. As the primary IT contact for the office, you'll provide hands-on technical support to employees, including senior leadership, while working closely with our global IT team. You'll ensure users receive a high level of service, maintain office technology, and contribute to IT projects and continuous improvements. Key Responsibilities Provide first and second-line IT support to local and remote users. Build, deploy and support Windows and macOS devices. Support Microsoft 365, Intune, Entra ID and Exchange Online. Resolve helpdesk tickets within agreed service levels. Manage IT hardware, software and asset inventory. Set up meeting rooms and support business-critical meetings. Onboard and offboard employees, including device provisioning and account setup. Work with third-party vendors to resolve hardware and software issues. Identify recurring issues and recommend improvements. Work closely with the UK on Infrastructure projects and support tickets What We're Looking For Excellent customer service and communication skills. Experience supporting Windows, macOS and Microsoft 365. Basic knowledge of networking and endpoint management. A proactive, organised approach with strong problem-solving skills. Ability to work independently while collaborating with a global IT team. A willingness to learn and adapt to new technologies. Additional Responsibilities To support the needs of our New York office, this role also includes: Providing VIP support to senior executives, including the CEO and leadership team. Acting as the local IT lead for office technology and infrastructure. Managing IT assets and coordinating hardware procurement. Supporting cybersecurity initiatives and device compliance. Assisting with global IT projects and technology rollouts. Providing occasional out-of-hours support for business-critical events. This is an excellent opportunity to join a global organisation where you'll have real ownership, work with modern technologies and make a visible impact across the business. What We Offer Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities Generous PTO policy Health, Dental and Vision insurance Pet Insurance Company sponsored Life insurance, AD&D, STD, and LTD Maternity and Paternity leave 401k Match Corporate gym rates Employee Assistance Program offering free confidential support on a range of issues such as work, wellbeing, money, health, and legal advice GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more please visit careers.globaldata.com