Application Support Agent

Application Support Agent Are you ready to elevate your career in Adtech and help power the future of digital out-of-home advertising? If you are a curious, analytical problem-solver who thrives on helping clients navigate complex technical platforms, this is your chance to shine. Join VIOOH, a dynamic UK-headquartered business, as we scale our market-leading tech and accelerate our expansion into Latin American markets. You will play a vital role in keeping our platform running seamlessly, directly impacting our global operations while expanding your technical skills within an innovative, rapidly growing environment. Location: São Paulo (Hybrid working applies, with circa 3 days a month in the client. Flexibility required. About the Role: As an Application Support Agent, you will serve as the essential bridge between our clients and engineering teams, taking ownership of critical application and platform inquiries. You will troubleshoot a multitude of functional and technical issues, utilize browser developer tools, interpret system error codes, and proactively manage automated alerts to maintain SLA targets. Beyond resolving day-to-day tickets, you will guide clients through complex application workflows, support User Acceptance Testing (UAT) for new software releases, and help drive the continuous improvement of our global platform. VIOOH is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants. Why Join Us? Global Impact: You will act as a pivotal team member in a global operations network spanning the Americas, EMEA, and APAC. Continuous Learning: You will expand your technical toolkit through hands-on experience with in-house software, AWS cloud managed services, SQL, and programmatic systems. Collaborative Culture: You will join an agile, self-motivated team that values critical thinking, proactive problem-solving, and continuous development. Regional Expansion: You will contribute directly to the operational success of a UK-headquartered business actively expanding its presence across Latin America. What We’re Looking For Proven Support Experience: You bring some previous experience in a similar application support role, directly assisting clients and troubleshooting software platforms. Multilingual Fluency : You hold fluency in both English and Brazilian Portuguese (must-have), with Spanish language skills being a desirable. Please note: Applications and CVs must be submitted in English. Technical Savvy: You have a solid academic foundation alongside working knowledge of SQL, basic computer networking, and AWS cloud managed services. Experience working to ITIL framework is highly desirable. Analytical Problem Solver: You excel at debugging, analyzing application logs, using browser developer tools, and identifying root causes to resolve complex issues. Autonomous Owner: You take full accountability for challenges, manage automated platform alerts effectively, and drive resolutions independently. Client-Centric Ethos: You possess exceptional written and verbal communication skills with a strong dedication to customer service and relationship management. Previous experience on onsite client facing support is highly desirable. About Us VIOOH is a leading global digital out-of-home (OOH) marketplace. Our mission is to make OOH easily accessible and to provide the best-in-class platform for our partners. Launched in 2018 and headquartered in London, VIOOH’s platform connects media sellers and buyers to help them plan and execute programmatic advertising campaigns easily and effectively. VIOOH currently processes over 1 billion impressions per month and has a presence in over 35 markets, and we are continuing to grow.