Technology Support Specialist- Temp.

Job Description We are looking for a Temporary IT Support Specialist to provide technical support for a short-term project. This role requires strong customer service skills, attention to detail, and the ability to quickly resolve IT-related issues while collaborating with project stakeholders. Responsibilities Provide desktop and technical support to end users in an enterprise Windows environment. Create, modify, and maintain user accounts, permissions, and access rights within Active Directory and Microsoft Entra ID. Deploy, image, configure, and troubleshoot desktop and laptop computers using endpoint management tools such as Microsoft Configuration Manager (SCCM), Microsoft Intune, and Windows Autopilot. Diagnose and resolve hardware, software, and peripheral issues, including laptops, docking stations, monitors, printers, and related equipment. Install, configure, and support Microsoft 365 applications and standard business software. Respond to and resolve service requests and incidents in accordance with established service levels and support procedures. Document support activities, technical issues, troubleshooting steps, and resolutions accurately within the organization's ticketing system. Provide exceptional customer service by communicating technical information clearly and professionally to users of varying technical skill levels. Assist with workstation setups, equipment moves, hardware refreshes, and technology deployments across multiple office locations. Support project-related IT initiatives, including device rollouts, system upgrades, migrations, and other assigned technology implementations. Maintain inventory of IT assets and ensure equipment is properly configured, tracked, and deployed. Collaborate with internal IT teams and project stakeholders to ensure timely completion of project objectives and operational support needs. Lift, transport, and install computing equipment as needed to support business operations. Qualifications Experience administering and supporting user accounts in Active Directory and Microsoft Entra ID. Proficiency with endpoint deployment, imaging, configuration, and troubleshooting using enterprise device management solutions such as Microsoft Configuration Manager (SCCM), Microsoft Intune, or Windows Autopilot. Ability to diagnose and resolve hardware and software issues on laptops, docking stations, monitors, printers, and other end-user devices from major OEM manufacturers. Strong documentation skills with experience maintaining accurate records and updates within an IT ticketing system. Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users. Ability to lift, transport, and set up computing equipment across multiple buildings, departments, and office locations as needed. Strong organizational skills with the ability to manage multiple support requests and priorities in a fast-paced environment. 1 to 3 years of hands-on desktop support with computer reimaging experience is required . Ability to work on-site. Shifts will be 7am-3pm and 1pm-9pm, availability to work either shift is highly preferred. Preferred Qualifications CompTIA A+ certification. Microsoft 365 Certified: Fundamentals certification. Microsoft 365 Certified: Modern Desktop Administrator Associate certification. ITIL Foundation certification. Experience supporting Microsoft 365 applications and cloud-based environments. Required Skills None. Previous customer service, classroom technology or technical support experience is preferred.