Non Resident Relationship Manager

Company Description The company is a customer-focused financial services organization committed to supporting non-resident clients with secure, convenient, and compliant banking solutions. It offers a range of products and services tailored to the needs of individuals living abroad, including savings, investments, and remittance services. The organization emphasizes ethical practices, transparent communication, and long-term relationship building. Team members work in a collaborative environment that values professional growth, customer-centric thinking, and operational excellence. Role Description The Non Resident Relationship Manager is a full-time, on-site role based in Velachery, responsible for managing and growing relationships with non-resident customers. Day-to-day tasks include engaging with existing and prospective clients, understanding their financial needs, and recommending appropriate banking and investment products. The role involves handling account opening and documentation for non-resident accounts, resolving service issues promptly, and ensuring adherence to regulatory and compliance requirements. The Relationship Manager will track portfolio performance, follow up on leads, coordinate with internal teams for smooth service delivery, and maintain accurate records in the customer relationship management system. The position also includes meeting defined sales and service targets while providing a high-quality customer experience. Qualifications Ability to build and maintain strong client relationships, with a customer-centric approach and effective interpersonal skills. Strong communication skills in English and local language, with the ability to explain financial products clearly and professionally. Knowledge of banking and financial products relevant to non-resident clients, including accounts, deposits, remittances, and basic investment options. Understanding of KYC, AML, and other regulatory and compliance requirements related to non-resident banking. Proficiency in using CRM tools, MS Office applications, and basic data entry and documentation systems. Demonstrated ability to meet sales and service targets, prioritize tasks, and work efficiently in a fast-paced on-site environment. Bachelor’s degree in Business, Finance, Commerce, or a related field; relevant experience in retail banking or relationship management is preferred. High level of integrity, professional conduct, and willingness to continuously learn about new products and regulatory updates.