Junior IT support specialist (Albania)

Responsibilities Provide first-line support for hardware and basic software issues for workstations and laptops (setup, imaging, updates, troubleshooting). Maintain device inventory and asset tags. Onboard & Offboarding employee equipment, setting up workstations. Install, troubleshoot, and maintain printers, scanners, and peripheral equipment. Ensure wired and wireless network connectivity for users (cable checks, Wi‑Fi configuration, basic router/switch troubleshooting). Perform routine maintenance tasks (OS updates, antivirus checks, backups) and document actions in ticketing system. Assist with user account setup and access provisioning (password resets, permissions, security enrollment) in coordination with senior IT staff. Escalate complex hardware, network, or security issues to senior IT personnel following escalation procedures. Support office moves and workstation relocations, including cabling and equipment reconfiguration. Maintain clear, professional communication with users and provide basic how‑to guidance for common issues. Requirements 1-2 years experience supporting a business environment. Experience setting up Windows OS, imaging, and configuring desktops and laptops. Basic troubleshooting of Windows and macOS workstations and laptops. Basic OS maintenance (patching/updates, antivirus/endpoint protection). Experience with Linux and macOS - is a plus. Printer and peripheral installation and troubleshooting (network & USB). Basic wired and wireless networking knowledge (TCP/IP, DHCP, Wi‑Fi setup, cable testing). Account management fundamentals (password resets, Active Directory or equivalent). Familiarity with Mobile Device Management (MDM) enrollment and policies. Experience using ticketing systems and documenting support activities. Hardware repair basics (component swaps, peripheral replacement, cable management) Clear end‑user communication and customer service skills. Ability to follow escalation procedures and work under direction of senior IT staff.