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The Customer Service Representative (CSR) is the primary internal point of contact for both our B2B wholesale accounts and our Direct-to-Consumer (DTC) online customers. This is a high-responsibility operational role focused on the "Quote-to-Cash" process across multiple channels. You will ensure that every order—whether a bulk shipment for a national retailer or a single custom putter for an individual golfer—is processed accurately, invoiced correctly, and delivered with excellence. Key Responsibilities Multi-Channel Order Management Wholesale (B2B): Input and manage bulk orders for major accounts (e.g., Alpen, Xebio, etc.) in NetSuite. Coordinate with the SCM Manager on inventory availability and delivery timelines. DTC (B2C): Oversee the flow of individual orders from the e-commerce platform into NetSuite. Verify shipping addresses and ensure "pick-and-pack" instructions for the 3PL are accurate for individual home delivery. Invoicing: Issue "Qualified Invoices" for B2B accounts and ensure digital receipts/invoices are correctly generated for DTC consumers in compliance with Japanese tax laws. Frontline Account and Consumer Support B2B Support: Answer retailer inquiries regarding product specs, real-time stock levels, and dealer pricing. DTC Support: Provide premium support to individual golfers via email, phone, or chat. Handle questions about order status, custom specs, and delivery ETAs. Returns and Warranties: Manage the end-to-end return process for both channels. For DTC, this includes coordinating consumer exchanges and "satisfaction guarantee" claims. Conflict Resolution and Reputation Management Complaint Handling: Act as the first line of defense for all complaints. Use a "service-minded" approach to smooth over shipping delays or product issues before they escalate. Master Data Support: Support the SCM Manager by flagging errors in customer records, shipping data, or product descriptions in NetSuite. Qualifications And Requirements Experience: Minimum 3 years in B2B/B2C Customer Service or Sales Support. Experience in the premium golf or luxury consumer goods industry is highly preferred. Technical: NetSuite (ERP) experience is highly valued. Familiarity with e-commerce platforms (e.g., Shopify) is a plus. Language: Native-level Japanese (written and spoken) is mandatory. Ability to maintain a professional, polite, and service-oriented tone at all times. Soft Skills: Emotional Intelligence: Ability to de-escalate "angry" calls from either a retail buyer or a consumer. Meticulousness: Precision in entering custom putter specs (length, lie angle, grip choice) is critical to prevent costly errors. Proactive: High-energy and positive attitude; willing to coordinate across departments to solve a customer's problem. Working Conditions and Compensation Standard Hours: Monday – Friday, Standard Business Hours. Location: Tokyo (Office-based). Social Insurance: Fully covered in compliance with Japan Labor Law. Commuting Allowance: Provided (subject to company cap). Compensation: Competitive base salary plus performance bonus tied to Individual and Company KPI’s.
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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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