Hotel Receptionist

🗂 We’re Hiring: Hotel Receptionist 🕒 Employment Type: Full-Time 💼 Level: Entry-Level to Mid-Level We are seeking a friendly, professional, and customer-focused Hotel Receptionist to provide a welcoming experience for guests and support the smooth operation of the hotel's front desk. This role is responsible for guest check-in and check-out, reservations, inquiries, payments, and coordinating with other hotel departments to ensure excellent guest service. 🎯 Key Responsibilities • Welcome guests warmly and provide professional front-desk service. • Handle guest check-in and check-out procedures accurately and efficiently. • Manage room reservations, modifications, cancellations, and booking inquiries. • Verify guest information and maintain accurate records in the hotel's property management system. • Provide information about hotel facilities, services, local attractions, transportation, and dining options. • Respond to guest requests, questions, and concerns promptly and professionally. • Handle payments, deposits, invoices, and other front-office transactions according to hotel procedures. • Coordinate with housekeeping, maintenance, food & beverage, security, and management teams to resolve guest needs. • Monitor room availability, occupancy, and room status. • Handle telephone calls, emails, messages, and other guest communications. • Assist with special requests, group arrivals, events, and VIP guest arrangements when required. • Maintain a clean, organized, and professional reception area. • Follow hotel policies, safety procedures, security standards, and guest confidentiality requirements. • Prepare shift reports and ensure accurate handover to the next team. ✅ Requirements • Previous experience in hotel reception, hospitality, customer service, or a related role is preferred. • Excellent communication and interpersonal skills. • Friendly, professional, and customer-oriented personality. • Strong organizational skills and attention to detail. • Ability to remain calm and professional when handling guest concerns or complaints. • Basic computer skills and familiarity with hotel Property Management Systems (PMS) is an advantage. • Good command of English; additional languages are an advantage depending on the hotel's guest profile. • Basic numerical skills for handling payments and transactions. • Ability to work shifts, weekends, public holidays, and overnight shifts where required. • Ability to work effectively as part of a hospitality team. • Diploma or certificate in Hospitality, Tourism, Hotel Management, or a related field is preferred but not always required. 🌟 What We Offer • Hands-on experience in hotel operations and guest services. • Training in front-office procedures, hotel systems, and customer service. • Opportunities to work with international guests and develop hospitality expertise. • Career progression into Senior Receptionist, Front Office Supervisor, Front Office Manager, Guest Relations Executive, or Hotel Operations Manager roles. • Staff benefits and hotel-related discounts where applicable. • A professional, friendly, and guest-focused working environment. • Competitive compensation and benefits package.