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Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Basic Functions Of The Server Include Taking guests’ orders Running food Handling cash & other forms of payment Making proficient sales transactions - using a point-of-sale system Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25) Demonstrating responsible alcohol service Demonstrating impeccable product knowledge Suggestive selling - using proven techniques Answering questions - accurately and politely Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience Maintaining a clean & organized station – including pre-bussing & table maintenance Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc Demonstrating knowledge of all table/station numbers Directing guests to areas & restrooms Effectively communicating with co-workers Creating memorable experiences Entertaining guests to create “Raving Fans” Job Requirements Include Performing duties which require bending, reaching, lifting and standing for long periods of time Maintaining a well-groomed appearance (“having a plan”) Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC’s 5 core Values and Mission Statement Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.