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Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias’s esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment. The position follows a rotating night shift pattern (11:00 PM- 7:00 AM CET), providing a predictable schedule across Monday-Friday and Tuesday-Saturday rotations. Responsibilities Monitor connected-vehicle platforms, applications, integrations, infrastructure, and connectivity services. Validate monitoring alerts and determine whether they represent actionable incidents, known issues, or false positives. Respond to incidents and service requests through agreed support channels and within defined SLA targets. Investigate vehicle-to-cloud, application, platform, SIM/eSIM, and mobile-connectivity issues. Analyse logs and monitoring data using Kibana, Grafana, or similar observability tools. Perform structured troubleshooting across application, networking, database, and integration layers. Use basic SQL queries to validate data, investigate incidents, and confirm system behaviour. Apply approved runbooks, knowledge articles, recovery procedures, and stable workarounds. Take end-to-end ownership of assigned incidents, including cases escalated to internal resolver groups or external suppliers. Coordinate technical escalations with engineering teams, telecom providers, cloud providers, and other third parties. Support P1/P2 and Major Incident response, including incident bridges, stakeholder communication, action tracking, and service-restoration coordination. Provide clear and timely incident updates to customers, service managers, and technical stakeholders. Document investigation steps, findings, dependencies, workarounds, resolutions, and next actions in Jira Service Management. Prepare or contribute to root cause analyses, post-incident reports, and corrective and preventive action plans. Maintain and improve knowledge articles, runbooks, Known Error records, and troubleshooting guides in Confluence. Identify recurring incidents, monitoring gaps, alert noise, and opportunities for service improvement. Participate in shift handovers and ensure that all active work is transferred with sufficient technical and operational context. Follow security, data-protection, access-control, and change-management requirements. Participate in an Off-Hours and shift-based support model. Qualifications The role focuses on monitoring, incident investigation, log analysis, troubleshooting, service restoration, and coordination with internal engineering teams, telecom providers, cloud providers, and other external suppliers. The engineer will take ownership of technical incidents during assigned support hours, including high-priority P1/P2 cases and low priority P3/P4/P5, and ensure that investigation progress, actions, escalations, and resolutions are clearly documented and communicated. Excellent communication skills in English and Chinese (B2 or higher – written and spoken). Strong ownership mindset and ability to manage incidents from initial investigation through restoration and closure. Ability to prioritize multiple incidents and tasks in a dynamic operational environment. Strong analytical and problem-solving skills. Clear and professional written and verbal communication skills. Ability to work independently while collaborating effectively with distributed technical teams. Ability to remain calm and structured during critical incidents and customer escalations. Willingness to work in an Off-Hours or shift-based support model (24/7/365 Support Model). Strong attention to documentation quality, data security, and operational compliance. Will be a plus: Experience in the telecommunications industry. Experience technical support, application support, production support, IT operations, or a similar role. Hands-on experience with Kibana, Grafana , or similar monitoring, logging, and observability tools. Understanding of networking fundamentals, including: TCP/IP, DNS, HTTP/HTTPS, VPN, routing, firewalls, mobile and internet connectivity concepts. Strong experience with log analysis, technical troubleshooting, and incident investigation. Proven ability to investigate complex technical issues across multiple systems and dependencies. Experience working with Incident Management, Major Incident Management, Problem Management, and Service Request processes. Understanding of ITIL-based support practices and SLA-driven service delivery. Ability to write and execute basic SQL queries for troubleshooting and data validation. Practical experience with Jira Service Management and Confluence, or comparable ITSM and knowledge-management platforms. Experience in the automotive, connected-vehicle, telematics, or mobility domain. Understanding of mobile network concepts, including SIM/eSIM lifecycle, roaming, mobile-data sessions, and connectivity troubleshooting. Familiarity with AWS, Google Cloud Platform, Kubernetes, and Linux. Experience working with external telecom providers, software suppliers, or cloud vendors. Experience in a 24/7 or shift-based production support environment. Practical experience with root cause analysis and post-incident reviews. ITIL Foundation or another relevant service-management certification. Perks and Benefits: Flexible work schedule. Fixed financial bonus issued upfront on a quarterly basis, covering the average market price of private medical care and sport card - B2B contract. Present on the occasion of birthday, wedding, child birth. E-learning accounts for Coursera, O'Relly, Udemy. Corporate language school.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.