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We're hiring on behalf of a Haystack partner! The Role • Respond to customer inquiries via phone and ticketing system • Support various IT technologies including servers, clients, storage, networks, and firewalls • Manage and maintain Windows clients and Windows Servers • Administer and monitor customer IT systems • Document all activities within the ticketing system What You'll Need • Completed IT education or equivalent qualification • Minimum of 3 years of IT support experience in a Microsoft environment • Experience supporting MS Office 365 systems • Proficiency in troubleshooting hardware and software issues • Ability to work independently and in a structured manner What's On Offer • Competitive salary • Opportunities for professional growth across diverse industries and clients • Flexible working hours to ensure work-life balance • Individual training and development options Apply via Haystack today!