Caller

Company Description MEDEX INTERNATIONAL PVT LTD is a growing organization focused on delivering reliable services to its clients across diverse sectors. The company emphasizes professional communication, operational efficiency, and strong customer relationships. Team members are encouraged to collaborate, learn, and contribute to process improvement. MEDEX INTERNATIONAL PVT LTD values integrity, accountability, and consistent performance. The workplace culture supports respectful interactions and opportunities for skill development. Role Description The Caller role at MEDEX INTERNATIONAL PVT LTD is a full-time, on-site position based in Patiala. The Caller is responsible for making outbound and receiving inbound calls to support business operations, share information, and respond to inquiries in a clear and professional manner. Daily tasks include maintaining call records, following established scripts and guidelines, updating systems with accurate details, and escalating issues to relevant team members when needed. The role involves coordinating with internal departments, meeting call targets, and ensuring that all interactions follow company policies and quality standards. The Caller is expected to maintain punctuality, adhere to schedules, and contribute to a positive and efficient work environment. Qualifications Strong verbal communication skills, including clear speaking ability, active listening, and professional telephone etiquette. Basic computer literacy, including experience with call management systems, spreadsheets, and data entry. Ability to follow scripts and procedures while adapting communication style to different callers and situations. Good organizational and time-management skills to handle call volumes, maintain records, and meet targets. Positive and patient attitude, with the ability to remain calm under pressure and handle repetitive tasks. Prior experience in a calling, customer service, or support role is an advantage but not mandatory. Minimum educational qualification of high school diploma or equivalent; higher education in any discipline is a plus. Willingness to work on-site in Patiala and adhere to company schedules, policies, and performance expectations.