{ "jobTitle": "Telecaller", "locationName": "Kondapur", "jobType": "!None!", "workplaceType": "!None!", "companyName": "Harsha Auto" }

Company Description Harsha Automotive Pvt. Ltd. operates in the automotive sector, providing sales and services to a diverse customer base. The company focuses on delivering reliable vehicles and quality after-sales support, aiming to build long-term relationships with customers. Team members are encouraged to provide professional, customer-centric service and contribute to smooth daily operations. The organization values integrity, clear communication, and consistent service standards, offering opportunities to grow within the automotive industry. Role Description The Telecaller role at Harsha Auto is a full-time, on-site position based in the Greater Visakhapatnam Area. The Telecaller will handle incoming and outgoing calls, respond to customer inquiries, and share information about products, services, and offers. Daily responsibilities include maintaining call records, updating customer details in internal systems, and following up on leads to support sales and service teams. The role requires explaining automotive services clearly, addressing basic concerns, and escalating complex issues when needed. The Telecaller will collaborate with team members to meet call targets and contribute to a positive customer experience. Qualifications Strong verbal communication skills in English and local languages, with clear and polite telephone etiquette. Ability to manage high call volumes, prioritize tasks, and maintain accurate records of customer interactions. Basic computer proficiency, including use of CRM tools or call management software, and comfort with data entry. Customer service mindset with active listening, problem-solving abilities, and a professional, courteous approach. Prior experience in telecalling, customer support, or sales is an advantage, preferably in the automotive or retail sector. Minimum high school diploma; additional qualifications in business, communications, or marketing are beneficial. Willingness to work on-site in the Greater Visakhapatnam Area and collaborate with cross-functional teams.