Fintech Client Services Associate (Swedish)

Our client is a globally recognised fintech company operating across international financial markets, serving over a million customers worldwide through innovative trading and investment platforms. The business combines cutting-edge technology with a strong customer-first approach, providing clients with access to a wide range of financial products and markets. With a fast-paced and collaborative environment, the company offers excellent opportunities for growth within a truly international team. The Role You will join the Customer Experience team, supporting clients across digital channels and ensuring a seamless customer journey across the company’s platforms and services. The role involves handling a broad range of customer queries, resolving complex issues, and collaborating closely with internal stakeholders to deliver exceptional service standards in a dynamic fintech environment. Key Responsibilities • Deliver high-quality customer support via digital channels and communication platforms • Handle a variety of customer queries related to financial products, platforms, and account services • Ensure timely resolution of customer issues while maintaining excellent service standards • Collaborate with internal teams across operations and support functions to improve customer outcomes • Escalate complex cases appropriately and take ownership of customer interactions from start to finish • Contribute to process improvements, knowledge sharing, and internal documentation • Maintain strong productivity and customer satisfaction performance metrics Requirements • Fluency in both Swedish and English is essential • Previous experience in customer support, client services, or customer experience roles • Excellent communication skills across written and verbal channels • Strong problem-solving abilities and attention to detail • Ability to manage sensitive customer situations professionally and effectively • Self-motivated, organised, and comfortable working in a fast-paced environment • Interest in financial markets and trading is advantageous Desirable • Experience within fintech, financial services, trading, or online platforms • Exposure to financial products, derivatives, or trading environments