Support Specialist

We are a Microsoft partner with over 24 years of experience implementing Microsoft solutions. We serve clients globally, and our proprietary products, Executive Automations, support test automation and business process autonomy worldwide. We are seeking a Support Specialist with experience in ERP systems, particularly Microsoft Dynamics 365 (preferred). We are looking for a mid-level (regular) Product Support Specialist who will: Handle customer support inquiries and work closely with technical teams Independently manage support tickets end-to-end Work daily with international clients in an English-speaking environment Support a global customer base (~95% of clients are outside Poland) Be comfortable operating in a dynamic support environment (first / second line support) Work in a shift-based setup, depending on team and client needs Responsibilities: Handle customer inquiries and incidents using ticketing systems (e.g. Jira) Independently own and manage support tickets (first / second line support) Analyze issues and gather relevant information from clients Collaborate with technical teams to resolve more complex cases Prioritize and manage the ticket queue effectively Continuously improve product knowledge and support quality Requirements: 3–5 years of experience in support / IT support / customer support Strong hands-on experience with Jira or similar ticketing systems (must-have) English min. B2 (C1 preferred) – daily communication with international clients Ability to independently manage tickets end-to-end Strong organizational skills and ability to prioritize tasks Ability to collaborate effectively with technical and business teams Familiarity with IT service management principles and practices Nice to have: Experience with ERP systems (e.g. Dynamics 365) Experience in B2B environments Experience working in a product / SaaS company Additional languages Rate: up to 18 000 pln B2B / month Remote work (Poland)