(Senior) Relationship Manager EAM & MFO, Suisse Romande

About Sygnum Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenization and B2B services. In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi and Luxembourg. We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit sygnum.com and follow us on LinkedIn and X. Our Values A key pillar of our success are the Sygnum values that define and unite us a team. We proudly call them our SYGN values: S stands for the importance we hold in Seeking and seizing opportunities, and the way we take personal ownership for delivering results for our clients; Y represents the way we say Yes to maintaining the highest level of integrity and fairness in everything we do. Sygnumers always display confidence without attitude; G reminds us to always Grow and win together. We only succeed by supporting each other and challenging ourselves, and our team-mates, to reach for new heights; N is here for Nose for value because we are always looking to focus on what matters most to our clients, partners and team. Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energised, and our solutions at the forefront of the industry. In the spirit of our SYGN value to “grow and win together”, we fully embrace an equal opportunity mindset in the way we onboard, develop and promote our team members. About the role We are currently looking for a (Senior) Relationship Manager with notable experience to develop Sygnum’s presence in the French speaking part of Switzerland (Suisse Romande) with focus on the EAM & MFO offering. You will be reporting to the Head of EAM & MFO and flexibly act on the local market while regularly being engaged at Sygnum’s headquarters in Zurich. • Take responsibility to source and foster new EAM & MFO and end-client relationships via an already active network within the industry in the Suisse Romandie. • Oversee multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs. Provision of solution-oriented support for EAMs & MFOs and their end-clients over the phone, via e-mail and in physical meetings in the areas of onboarding, product-related questions, transactions, technical support, contract amendments, complaints, etc. • Processing fiat and digital asset transactions as well as post transaction AML monitoring and processing. • Lead the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers. • Update and maintain the CRM for accurate recordkeeping of all relationships. • Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum’s offering and strengths, attending conferences, understanding the regulatory developments, and building a strong institutional and professional prospect network. • Further development of the customer care framework (user guides, tutorials, FAQs, etc). Our ideal candidate BSc/BA in Business Administration, Finance, or a related field. MSc/MBA/CFA is a plus. 5+ years of proven experience in client servicing or relationship management within a (Swiss) financial institution focused on the EAM & MFO segment. Track record of driving business growth with a hunter mentality, combining a strong sales mindset with a results-oriented approach to winning and expanding client relationships. Hands-on experience with client onboarding (both private individuals and legal entities), including a strong understanding of the Swiss banking regulations including familiarity with KYC processes and AML/CTF requirements. Combination of consultative and analytical skills, with meticulous attention to detail and a proactive, hands-on approach. Ability to work independently and effectively collaborating with cross—location teams. Excellent communication skills (spoken and written) in French and English. German language is a plus. Excellent organizational and prioritization abilities to manage multiple clients and project simultaneously. Our Offer Joining Sygnum means being part of a dynamic, global team that is building a trusted gateway between the traditional and digital asset economies. Working at Sygnum, you will experience our fast-paced, exciting work environment that embraces meritocracy and collaboration and open communication. Alongside our ambitious long-term mission, we also come together for reaching important milestones and annual crypto-industry anniversaries like Bitcoin Pizza Day, and regularly celebrate together at themed company events as part of our journey to shape Future Finance. Sygnum offers a comprehensive package of benefits for all team members. They include: • Attractive combination of market salaries and entrepreneurial incentive scheme • Flexible/Work at home policies • Professional development via Mentoring and Buddy programs • One-month fully paid sabbatical after five years of continuous employment If you are passionate about the potential of blockchain to shape Future Finance and your profile is a good fit for this position, please send us your CV today!