Business Systems Analyst / Scrum Master

Key Responsibilities Lead stakeholder discovery sessions to define objectives, scope, success metrics, and requirements; translate needs into epics/features/user stories with clear acceptance criteria and non-functional requirements. Own backlog health and readiness: prioritize work with stakeholders, manage scope, drive refinement, and ensure stories are actionable for engineering and test teams. Serve as Scrum Master: facilitate Agile ceremonies, improve team throughput and predictability, remove blockers, and coach on Agile best practices. In partnership with technical leads, plan and direct day-to-day work execution by ensuring user stories are ready, priorities are clear, and developers have sufficient “ready” work to remain productively engaged at or near capacity; identify blockers early and adjust sequencing to maintain delivery flow. Represent the delivery team in cross-functional planning (dependencies, sequencing, risks, environment/release readiness) and communicate status, decisions, and tradeoffs. Support ROM estimates by coordinating inputs from engineering/architecture, documenting assumptions, constraints, risks, and dependencies. Partner with engineering, architecture, security, and operations to ensure solutions are feasible, supportable, and aligned with SDLC/DevSecOps expectations. Support release and deployment activities (readiness coordination, cutover planning, validation steps, communications) and provide post-release follow-up/defect triage support. Assist during critical incidents by coordinating information flow, tracking actions, documenting impact/timeline, and ensuring corrective actions are prioritized and completed. Apply a big-picture mindset to continuously identify opportunities to simplify processes, reduce delivery risk, and improve quality, performance, and operational readiness. Identify and promote practical AI/ML and automation opportunities (where appropriate) to enhance analysis, planning, reporting, and delivery workflow efficiency. Required Skills 5+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid role supporting technology delivery. Strong ability to translate complex needs into high-quality Agile artifacts (epics/features/stories), including acceptance criteria, workflow/process mapping, edge cases, and non-functional requirements. Proven Scrum Master capability: facilitation, conflict resolution, coaching, dependency management, and continuous improvement in team execution. Strong systems-thinking and end-to-end mindset: able to assess upstream/downstream impacts, data flows, integrations, and operational support considerations. Technical fluency with modern delivery practices and concepts (SDLC, DevSecOps, CI/CD concepts, environments, APIs/integrations, logging/monitoring); not required to be a developer but must communicate effectively with engineers. Practical understanding of AI/ML (concepts, use cases, limitations/risks, governance considerations) and ability to apply it to identify IT possibilities and improve project management/delivery outcomes. Experience with Agile lifecycle/work management tools (e.g., VersionOne, Jira, Azure DevOps or similar) and ticketing/ITSM tools (e.g., ServiceNow or equivalent). Strong communication skills: able to write clearly, present to senior stakeholders, and lead cross-functional discussions to drive decisions and alignment. Strong analytical and organizational skills: comfortable operating in ambiguity, managing competing priorities, and maintaining delivery discipline. Proficiency with common productivity tools (Word, Excel, PowerPoint or equivalents) for executive-ready communication and planning artifacts. Preferred (Optional) Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe). Experience supporting production releases and incident response in high-availability environments. Experience incorporating security, privacy, and performance requirements into delivery artifacts.