Telecaller

📞 HOW TO APPLY Interested candidates are requested to CALL DIRECTLY. 📞 8296626803 / 9632773933 Please DO NOT send your resume by email. Call us directly to discuss the opportunity and schedule an interview. 📍 Pace Travels Behind Sabnis Complex, College Road, Belagavi – 590001 Freshers are welcome to apply. Company Description Pace Travels is a travel services company that focuses on quick, convenient, and affordable trip planning for a wide range of travelers. The company offers online booking for domestic and international flights, budget and premium hotels, customized holiday packages, and international tours. Additional services include bus ticket reservations, car rentals, and taxi bookings, allowing customers to manage all aspects of their travel in one place. Pace Travels is committed to making vacations, business trips, and family getaways easy, fast, and enjoyable for its clients. Role Description This is a full-time, on-site Telecaller role based in Belgaum. The Telecaller will handle inbound and outbound calls to assist customers with flight, hotel, holiday package, and transportation bookings. Day-to-day tasks include providing information on travel options, confirming reservations, updating customer details, and resolving queries in a timely and professional manner. The role also involves maintaining call records, following up with customers on pending inquiries, promoting relevant offers, and coordinating with internal teams to ensure smooth service delivery. The Telecaller is expected to uphold high standards of customer service and represent Pace Travels positively in every interaction. Qualifications Candidates should possess strong communication and interpersonal skills, including clear spoken English or local languages as relevant. Candidates should possess customer service and problem-solving skills to handle inquiries, complaints, and reservation issues effectively. Candidates should possess basic computer literacy and the ability to work with online booking platforms and CRM or call management tools. Candidates should possess organizational and time-management skills to manage multiple calls, follow-ups, and booking tasks efficiently. Prior experience in telecalling, customer support, or the travel and tourism industry is beneficial. Ability to work in a fast-paced environment, with a professional and courteous demeanor in all customer interactions. Minimum high school diploma or equivalent; additional coursework or certification in travel, hospitality, or communication is an advantage.