Senior Program Manager (f/m/x)

Join a global initiative focused on developing a customer protection and service program for connected consumer products. The program covers business case development, operating model design, partner and technology sourcing, commercial and regulatory framework definition, and pilot deployment across international markets. The role requires close collaboration with business, technology, legal, procurement, and external partners. We are looking for an experienced Program Manager / Product Owner who will take full ownership of a strategic business program from concept to execution. This is not a PMO or governance-focused role – you will be accountable for business outcomes, financial performance, vendor selection, executive recommendations, and pilot success. Your tasks Own and drive the program business case and financial model Lead vendor sourcing activities, including RFI/RFQ processes, evaluations, negotiations, and recommendations Coordinate cross-functional teams across business, finance, legal, procurement, operations, and IT Manage program governance, stakeholder engagement, and executive-level communication Oversee launch readiness, contracting processes, and pilot execution Define success metrics and provide data-driven recommendations regarding program scaling and future investments Requirements Minimum 10 years of experience in insurance, protection programs, after-sales services, or consumer-device ecosystems Proven track record of leading complex programs end-to-end as a business owner, not only as a project manager Experience working with insurers, third-party administrators (TPA), brokers, or insurance/protection technology platforms Strong financial modelling skills, including business case development, NPV analysis, breakeven calculations, and unit economics Understanding of insurance distribution regulations (e.g., EU IDD framework) Excellent executive-level communication and stakeholder management skills Experience preparing investment recommendations and supporting strategic decision-making Advanced level of English Nice to have Experience with consumer electronics protection programs, device insurance, extended warranty, or care programs Knowledge of subscription-based and membership business models Background in connected-device ecosystems and global customer service programs Job no. JOB-PBFUC Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws. Benefits For You Great Place to Work Solid financial situation Contracts with the biggest brands Centre of internal trainings Many experts you can learn from Open and accessible management team Profit sharing Passion Sponsorship program Regular integration events and trips Comfortable and well-equipped offices MySii app Medical care