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Support Engineer – LATAM (Global IT Support) Are you passionate about technology and helping people solve IT challenges? Do you enjoy working in a fast-paced, global environment where you can make an impact every day? We are seeking a Support Engineer to join our Global IT Support team, providing technical assistance to colleagues across the LATAM region and supporting users worldwide through our follow-the-sun support model. In this role, you will be responsible for resolving IT incidents and service requests related to end-user devices, Microsoft 365, identity and access management, VPN connectivity, and core business applications while delivering an exceptional employee support experience. Key Responsibilities Manage and resolve support tickets submitted through Jira Service Management, ensuring timely resolution and consistent communication with end users. Provide troubleshooting and support for Windows and Mac devices, Microsoft 365 applications, Teams, Outlook, VPN connectivity, and related end-user technologies. Administer identity and access requests within Entra ID and Active Directory, including user account management, group memberships, permissions, and access provisioning. Support employee onboarding and offboarding processes in collaboration with HR and Local IT teams, ensuring seamless access management and equipment readiness. Meet established SLA and SLO targets through proactive ticket ownership, accurate documentation, and timely status updates. Collaborate with Infrastructure, L2 Support, and Local IT teams to escalate, investigate, and resolve complex technical issues. Contribute to knowledge management initiatives by creating and maintaining knowledge base articles, troubleshooting guides, and operational runbooks. Job Requirements 1 to 3 years of experience in IT Support, Service Desk, Help Desk, or a related technical support environment. Strong troubleshooting experience supporting Windows 10/11, macOS, Microsoft 365, Teams, and Outlook. Working knowledge of networking fundamentals and VPN troubleshooting. Experience managing users, groups, and permissions within Entra ID and Active Directory. Hands-on experience working with IT Service Management platforms such as Jira Service Management, ServiceNow, or similar tools. Fluency in Spanish or Portuguese, combined with strong working proficiency in English. Excellent customer service, communication, problem-solving, and stakeholder management skills. Nice to have Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Industry certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or ITIL Foundation. Experience supporting Teams Phone, ERP platforms, Atlassian tools, Confluence, Adobe solutions, or basic PowerShell scripting. Why join our team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart: Comprehensive health and well-being Continuous learning and career development Performance-based incentives and employee share participation Flexible and hybrid work models Clear career progression opportunities into L2 Support and Infrastructure Engineering roles, supported by internal training and certification programs Company description SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.