Warranty & Parts Specialist - BYD Finland

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. About The Role We are looking for a Warranty & Parts Specialist to join our Aftersales team in Finland. This is an entry-level position suitable for a recent graduate in Automotive Engineering or a related field, as well as a candidate with some early-career experience in automotive aftersales. The role combines warranty administration, spare parts coordination, reporting and general Aftersales back-office support. You will work closely with BYD’s authorized dealer and service network in Finland, as well as with internal Aftersales, technical, parts and logistics teams. Key Responsibilities Warranty Operations Process and follow up warranty and goodwill claims Review claim documentation and verify compliance with BYD warranty policies Follow up rejected, pending and outstanding claims Support dealers with warranty-related questions and claim handling Maintain accurate warranty records and prepare regular reports Coordinate the handling, retention and return of warranty parts Support warranty audits and process improvements Parts and Aftersales Operations Coordinate spare parts-related topics with dealers, warehouses and internal team Follow up parts availability, orders and deliveries Support parts reporting, pricing updates and data maintenance Monitor open cases and outstanding operational actions Process Aftersales-related invoices and documentation Support the dealer network in daily operational matters Assist the Aftersales Manager and team with administrative tasks and ongoing projects Requirements Bachelor’s degree or other relevant education, preferably in Automotive Engineering, Mechanical Engineering, Logistics or a related field Suitable for a recent graduate or candidate with early-career experience Fluent written and spoken Finnish Good working proficiency in English Strong organizational skills and attention to detail Ability to work independently and manage multiple tasks Good communication and collaboration skills Comfortable working with reports, data and different IT systems Previous experience in automotive aftersales, warranty, spare parts, a dealership or workshop environment is considered an advantage but is not mandatory Chinese language skills are considered a plus Personal Profile We are looking for a proactive and hands-on person who enjoys solving practical problems and keeping daily operations moving. You are customer-oriented, accurate and motivated to learn and develop within the rapidly growing automotive and electric vehicle industry. We Offer Competitive remuneration based on performance and experience. Opportunities for department and company-wide team building events. A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy. If you align with our mission and have the skills we need, apply to be our Finance Assistant in France today. Join us in our journey towards a sustainable future! Location: Helsinki, Finland Type of Employment: Full-time