Credit Controller m/f/x

ECCO’s vision is to be the leading premium brand for shoes and leather goods. In parallel, the company continues to strengthen its Global Business Services (GBS) organization to support smooth, reliable and well‑organized finance operations. Since 2022, ECCO has been consolidating the majority of its transactional finance and accounting processes within its GBS structure. Today, Warsaw serves as a key hub delivering finance services in a global setup, bringing together experienced accountants and finance specialists who support ECCO entities around the world. By joining ECCO GBS in Warsaw, you become part of a mature, international organization focused on continuous improvement, process excellence and the use of digital transformation tools to support the business in a fast‑changing environment. Role Purpose The Credit Controller is responsible for managing credit risk and ensuring timely collection of receivables in line with ECCO’s Credit Policy. This role helps protect the company’s financial health by making sure customers pay on time and within their credit limits. This role involves checking customer creditworthiness, setting and reviewing credit limits, and following up on overdue payments. The Credit Controller works closely with teams like Sales, Customer Service, and Finance to resolve issues quickly and keep accounts accurate. The role also supports reporting, helps answer audit questions, reconcile AR subledger and contributes to improving credit processes and tools. In addition, the Credit Controller actively contributes to improving credit control processes—looking for ways to simplify tasks, reduce manual work, and support automation and system enhancements. Responsibilities Perform customer credit assessments, periodic credit reviews and maintain credit limits in line with company policies. Monitor accounts receivable, execute collection and dunning activities, and manage escalations related to overdue accounts. Evaluate customer risk and apply appropriate risk mitigation measures, including guarantees, prepayments and other credit management tools. Handle customer disputes, refunds and credit-related inquiries while ensuring accurate documentation and audit readiness. Manual billing and credit notes processing for selected scenarios. Prepare aging reports and support bad debt reserve reviews and financial reporting activities. Collaborate with Sales, Customer Service, Master Data and Finance teams to resolve credit-related issues and improve customer account performance. Participate in continuous improvement initiatives and support SAP S/4HANA transformation activities. Act as a trusted partner for internal and external stakeholders on credit control matters Requirements Bachelor’s degree in Finance, Accounting or a related field. Minimum 2 years of experience in Credit Control, Accounts Receivable or a similar finance role. Good understanding of credit management principles, risk assessment and collections processes. Experience working with SAP and advanced knowledge of Microsoft Excel. Strong analytical, communication and stakeholder management skills. Ability to manage priorities, solve problems effectively and work in a dynamic international environment. Fluent English, both written and spoken. Additional language skills will be an advantage. Experience supporting non-European markets is preferred. Working hours: start time scheduled between 6:00 AM and 9:00 AM, depending on the assigned market. Imagining yourself at ECCO? Get a glimpse of what your new exciting career entails on https://enter.ecco.com/ CREATE THE FOOTPRINTS OF TOMORROW At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow. Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter. Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.