IT Service Manager – SAP Invoice to Pay Solutions (f/m/x)

We are looking for an experienced Senior Project Manager to oversee the end-to-end management and continuous improvement of Invoice-to-Pay related IT services, including XSuite, Basware, and Concur. In this remote role, you will act as the primary liaison between Finance, Procurement, business stakeholders, vendors, and IT delivery teams, ensuring stable and compliant service delivery aligned with business needs. If you are passionate about bridging business process expertise and IT service management to deliver measurable business value, this opportunity may be the right fit for you. Your tasks Owning and managing the lifecycle and performance of Invoice-to-Pay services, including XSuite, Basware, and Concur Ensuring service delivery meets agreed service levels, business requirements, and compliance standards Coordinating incident, problem, change, and release management activities with internal and external service providers Driving continuous service and process improvements to enhance efficiency, user experience, and automation Acting as the primary point of contact for business stakeholders regarding service performance, issues, and development initiatives Managing vendor relationships, service contracts, and service performance Maintaining service documentation, knowledge assets, and service catalogue information Understanding and supporting end-to-end business processes related to incoming invoice processing, approvals, travel expenses, accounting integration, and compliance requirements Requirements Minimum 7 years of experience in project management or IT service management roles Deep expertise in Invoice-to-Pay processes and related IT services such as XSuite, Basware, and SAP Concur Strong understanding of ITIL and service management principles Proven experience in stakeholder and vendor management Excellent analytical, communication, and continuous improvement skills Advanced level of English Nice to have Familiarity with enterprise applications and their integrations Experience in a similar ITIL-based environment Job no. JOB-VDT2M Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws. Benefits For You Great Place to Work Solid financial situation Contracts with the biggest brands Centre of internal trainings Many experts you can learn from Open and accessible management team Profit sharing Passion Sponsorship program Regular integration events and trips Comfortable and well-equipped offices MySii app Medical care