Social Media Manager

Introduction We are an established restaurant group, looking for a proactive, energetic, and experienced individual to manage our social media channels. Tasks will include the writing and creation of content, community management, reporting and influencer management. Key Responsibilities Planning, creating and publishing of various content types (Facebook posts, Instagram posts, TikTok, tweets, blog posts, in the form of images, GIFs, videos, slideshows, quizzes etc.) Community management (responding to comments and relaying feedback) Handling of all complaints that are received via social media, email and phone Running of competitions on social platforms Assisting the PPC specialist where needed Managing listings on TripAdvisor, Zomato, and other review platforms Using measurement tools to provide reports on metrics, and recommend ways to improve on those metrics through testing and new initiatives Keeping abreast of local and international social media trends and tools Developing a thorough understanding of the restaurant business and building relationships with suppliers and stakeholders Reporting to the Marketing Manager Managing and sourcing influencers Assisting the overall team where needed Requirements Degree or diploma in journalism, communications, marketing, or advertising At least 2 years of experience in social media/community management and/or content strategy Strong command of the English language and excellent written and verbal communication skills Should be able to work independently and as part of a team Knowledge of each social network and best practices A creative thinker, with the ability to use both data and intuition to make decisions Self-starting and proactive with a sense of urgency and strong attention to detail