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About Us Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel. Our business is rooted in the circular economy: our products are made from 95% recycled materials and are fully recyclable. Our stainless steel is used across society—from infrastructure and mobility to household appliances. We are committed to the 1.5°C climate target and, with up to 75% lower carbon footprint than the industry average, we help our customers reduce their emissions. Together, we are working towards a world that lasts forever. Outokumpu employs approximately 8,200 professionals in close to 30 countries, with headquarters in Helsinki, Finland, and shares listed on Nasdaq Helsinki. Learn more at www.outokumpu.com. What you'll do Support the day-to-day operations of Azure Virtual Desktop (AVD), including host pools, session hosts, workspaces, and published applications Perform standard operational tasks such as start/stop, resizing, reimaging, and maintenance using Nerdio Manager Assist with golden image updates, patching, validation, and session host refresh activities Monitor platform health, performance, scaling, and alerts, resolving or escalating issues where needed Troubleshoot user sessions, connectivity, RDP/SSO, FSLogix profiles, and performance issues Maintain accurate ITSM tickets, CMDB records, runbooks, and knowledge articles Follow ITIL processes, security standards, and change management procedures Collaborate with Service Desk, Architects, Service Managers, Cyber Security, Application Owners, and external partners to improve service quality and automation Provide 3rd level support for End User Services, including participation in an on-call rotation What you'll bring Bachelor's degree in IT, Information Systems, or equivalent practical experience 2+ years of experience in IT support, service desk, Windows administration, or End User Computing Knowledge of Azure Virtual Desktop, including host pools, session hosts, workspaces, and application groups Understanding of Azure virtual machines, networking, and storage Familiarity with Windows 10/11 multi-session environments and FSLogix profiles Experience with Nerdio Manager is an advantage Basic PowerShell skills and strong analytical troubleshooting abilities Understanding of ITSM processes, documentation, and change management Strong communication skills and fluent English What we offer A meaningful career with the global leader in sustainable stainless steel. Opportunities to learn, grow, and collaborate in an international environment. Flexible ways of working, where the role allows. Competitive compensation and local benefits tailored to your country and location. An inclusive workplace where safety, sustainability, and innovation come first. 📬 Application Please send your CV in English. We appreciate your interest in joining our team and thank all applicants for their submissions. The position will remain open until a suitable candidate is found. We encourage you to apply as soon as possible. We look forward to receiving your application!