Chargeback Analyst

About CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically. If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one's for you. What You'll Do Analyze disputes and chargeback flows to decide the right action Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause) Build and review representment/defense cases — clear, well-documented, win-oriented Dig into data to find patterns, fraud signals, and process gaps worth fixing Use (and help improve) our AI/automation tooling to handle disputes faster and smarter Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering) What You Need to Succeed Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.) Some coding/scripting comfort (reading code, SQL, light automation) — you don't need to be an engineer Strong analytical thinking and curiosity ("why did this happen?" is your default mode) Problem-solver mindset + strong desire to learn (new stuff daily) Attention to detail + ability to prioritize a busy queue Great writing for case summaries, dispute defenses, and Slack updates Clear communication in threads/huddles/DMs Ownership mindset — you spot what's broken, propose better ways of doing things, and drive decisions, not just execute them. High integrity and discretion with sensitive financial data The Future We See: At CloudWalk, we envision a future where AI empowers every field to reach new heights: People teams leveraging AI to transform talent acquisition and employee development. Marketing professionals creating data-driven, AI-powered campaign strategies. Customer Success teams enhancing client experiences with intelligent solutions. Risk analysts combining human expertise with AI to navigate complexities. Designers collaborating with AI to push creative boundaries. Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together. By applying for this position, your data will be processed as per CloudWalk's Privacy Policy.