IT Specialist

Mercer Engineering Research Center (MERC), a research institute of Mercer University, provides high quality engineering, scientific, and technical support services to both government and private industry customers. We are recruiting for a Staff IT Specialist to join the Network Systems Directorate and support the Operations Team. Responsibilities: Provide technical assistance regarding computer software or hardware operation to resolve problems. Receive and respond to incoming calls, e-mails, and/or work orders regarding desktop problems. Enter commands, conduct computer diagnostics, and observe system performance to verify accurate operations and identify errors. Set up equipment and ensure proper installation of cables, operating systems, and software of desktops for current and new employees. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Maintain records of daily support requests to include problems, corrective actions taken, and installation activities. Coordinate major hardware or software resolutions with vendors for service. Communicate with users and their manager to establish requirements for problem resolutions, new systems, or modifications. Required Qualifications: US Citizenship. Ability to obtain and maintain a DoD Security Clearance. An undergraduate degree in Computer Science or Information Technology or related discipline from an accredited institution; or a high school diploma and 1 year of directly related experience; or a combination of education and directly related experience. Demonstrated technical experience with basic personal computer hardware and software, including Windows, Microsoft Office, email clients, and TCP/IP networking. Ability to install, repair, and troubleshoot hardware, software, and peripheral devices. Effective written and oral communication skills. Service-oriented and able to communicate and interface with users, peers, and vendors. Ability to conduct research into PC issues and products as required. Ability to read and understand technical manuals, procedural documentation, and OEM guides. Ability to lift and transport heavy to moderately heavy objects, such as computers, servers, and peripherals.