ServiceNow Business Analyst / Requirements Lead

Job Type Full-time Description Spatial Front, Inc. (SFI) , a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Business Analyst / Requirements Lead to join our team supporting a dynamic, science-driven federal client. In this role, you will lead requirements elicitation and process analysis for investigative, compliance, review, approval, and case-management workflows implemented on ServiceNow ICM Work Environment: Hybrid - mostly remote, with occasional on-site support as needed. Key Responsibilities Facilitate discovery sessions, interviews, process workshops, and requirements reviews. Document epics, features, user stories, use cases, business rules, data requirements, and acceptance criteria. Develop process maps for intake, triage, assignment, investigation, evidence handling, approvals, closure, and reporting. Maintain requirements traceability from SOW requirements through configuration, test cases, and acceptance. Work with architects and developers to clarify requirements and resolve design questions. Prepare UAT scenarios, test data, expected results, and stakeholder instructions. Support sprint reviews and capture feedback, decisions, and backlog changes. Ensure requirements address security roles, records handling, auditability, accessibility, and reporting needs. Requirements Requirements: Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical studies (required). 10+ years of professional experience, with at least 3 years in an Agile environment. Experience analyzing investigative, compliance, grants, legal, or case-management processes. Strong command of Agile user stories, acceptance criteria, process modeling, and traceability techniques. Working knowledge of ServiceNow ICM, App Engine, Flow Designer, Workspace, reporting, and role-based access concepts. Ability to translate policy and operational procedures into configurable workflows and controls. Experience supporting federal stakeholders and structured Government acceptance processes. Proficiency with Jira, Azure DevOps, Visio, Lucidchart, or similar tools. Strong facilitation, technical writing, analytical, and stakeholder-management skills. Ability to obtain and maintain required NSF suitability or Public Trust clearance. Desired Certifications CBAP or PMI-PBA Certified ScrumMaster ServiceNow CSA or CIS-Application Portfolio/related implementation certification Additional Information Clearance: Must be a US citizen to qualify for clearance. Background checks will include fingerprinting, criminal history, education/certification and employment verification, and credit history. (Public Trust investigations typically take 4–8 weeks and require fingerprinting.) Work Environment: Hybrid remote, with occasional on-site support as needed. Salary Range: $90,000 - $130,000 Annually Benefits: SFI offers a comprehensive benefits package. Details available at SFI Careers. Other: This is a full-time W2 position. Please no agencies, third parties, or Corp-to-Corp submissions. Spatial Front Inc. is an Equal-opportunity employer; all qualified applicants will receive consideration for employment. SFI participates in E-Verify. Salary Description $90,000 - $130,000 Annually