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Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul. We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly. JOB TITLE: Cloud Support & DevOPS Engineer Overview Kore.ai is seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments. LOCATION: Onsite Irving, TX Responsibilities VoIP System Design & Implementation Design, deploy, and maintain VoIP infrastructure using FreeSWITCH, RTPengine, Asterisk, FreePBX, Vicidial, and IVR platforms. Configure FreeSWITCH for new product deployments and enterprise customer onboarding. Ensure high availability, reliability, and horizontal scalability of VoIP services. Manage PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity. Cloud Infrastructure & DevOps Deploy and manage VoIP systems across AWS, Azure, and GCP; optimize cloud resources for cost and performance. Administer Kubernetes clusters (EKS, AKS, GKE) hosting VoIP microservices. Build and maintain CI/CD pipelines using Jenkins and Ansible for automated deployments. Author and maintain Shell scripts for operational automation and runbook execution. Linux Server Administration Administer Linux servers hosting VoIP services; monitor system performance and optimize configurations. Troubleshoot OS-level issues impacting voice quality, latency, and reliability. Apply OS hardening practices and maintain patch compliance. SIP & RTP Protocol Engineering Apply deep knowledge of SIP and RTP protocols to diagnose and resolve call quality, signaling, and media path issues. Use Wireshark and Tcpdump for packet-level network analysis and root cause investigation. Investigate and resolve SIP call failures, codec mismatches, NAT traversal issues, and RTP stream anomalies. Database Administration Support MySQL and PostgreSQL databases used by VoIP platforms for configuration, call records, and session data. Perform query optimization, backups, and schema management as needed. Security & Compliance Implement and maintain security measures to protect VoIP systems from fraud, toll fraud, and DDoS threats. Ensure compliance with industry standards and enterprise security policies. Support FedRAMP and SOC 2 compliance requirements as applicable to voice infrastructure. Incident Management & On-Call Support Provide on-call support for voice infrastructure incidents, including weekend and after-hours response. Drive timely root cause analysis and post-incident reviews for voice platform outages. Maintain operational runbooks and escalation procedures. Collaboration & Stakeholder Communication Partner with Platform Engineering, Release Management, InfoSec, and enterprise customer teams. Communicate incident status, risk, and resolution timelines clearly to technical and non-technical stakeholders. Must Have REQUIRED SKILLS & QUALIFICATIONS Minimum 10+ years of hands-on experience as a VoIP Systems Engineer or equivalent role required. Proven expertise with FreeSWITCH — configuration, dialplan design, and new deployment setup required. Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration required. Deep understanding of SIP and RTP protocols; experience with signaling flow analysis required. Strong Linux system administration skills (RHEL/CentOS/Ubuntu) required. Hands-on experience with AWS, Azure, and/or GCP for cloud-hosted VoIP deployments required. Working knowledge of Kubernetes (EKS, AKS, GKE) required. Proficiency with Wireshark and Tcpdump for network packet capture and analysis required. Experience with Ansible and Jenkins for configuration management and CI/CD required. Shell scripting proficiency for operational automation required. Familiarity with MySQL and PostgreSQL databases required. Experience configuring PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity required. Willing to work onsite, in-person at our Irving, TX location required. As needed, work outside core hours to address emergencies, including weekends required. Preferred AWS or Google Cloud Professional certification. Experience with RTPengine for media proxying in high-volume environments. Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms. Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection). Knowledge of FedRAMP compliance requirements as they pertain to voice infrastructure. Experience deploying enterprise Dialer or IVR applications at scale. Education Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience) required. Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 - $160,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.
Senior Software Engineer I, Applied AIaxon · Atlanta, Georgia, United States; Boston, Massachusetts, United States; San Francisco, California, United States; Scottsdale, Arizona, United States; Seattle, Washington, United States