What The Role Is You will own and drive digital products in the Service Delivery domain across the full product lifecycle, bringing both product thinking and hands-on user experience (UX) capability to serve citizens and employees. What You Will Be Working On Define and prioritise product features based on user needs, business requirements, and policy constraints Lead hands-on UX research activities including user interviews, contextual inquiry, and usability testing Translate research insights into journey maps, wireframes, and prototypes, iterating based on testing and feedback Define and track UX and product health metrics to guide post-launch product decisions Work across various stakeholders and vendors to align requirements and drive service delivery Communicate product decisions clearly to both technical and non-technical audiences Challenge(s) Continuously identifying and reframing the right problems to solve, while keeping pace with evolving user needs and maintaining delivery momentum Balancing long-term product thinking with near-term project pressures, and navigating policy, security, and procurement constraints while upholding user-centred design principles Influencing and managing a wide, complex stakeholder landscape What We Are Looking For Education in any discipline Backgrounds in Information Technology, Human-Computer Interaction, or Design would be advantageous Prior experience working within cross-functional teams and/or with product owners or managers of digital products Hands-on experience in UX research and design, including user interviews, usability testing, journey mapping, and prototyping Familiarity with tools such as Figma or equivalent Strong communication and stakeholder management skills Ability to translate user research and business requirements into clear product decisions across a complex, multi-stakeholder environment (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.