Wroclaw, Poland | Airline Customer Contact Centre Agent

General Information Ref # 2600008R Location: Poland-Wroclaw Job family: Customer Service Closing Date: 2027-12-31 Description Description Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre. We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable. Your Specific Responsibilities Will Include Handle inbound customer inquiries with professionalism and empathy Promote, upsell, and cross-sell Qatar Airways products and services Create, modify, and refund flight reservations Provide accurate fare quotes and assist with ticket issuance and re-issuance Support e-commerce, trade, and loyalty program activities Escalate complex queries when needed to ensure smooth customer experience and satisfaction Relocation & Training This role requires relocation to Wroclaw, Poland. You’ll receive: 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies Dedicated support from experienced specialists every step of your onboarding journey What We Offer Competitive Salary- Rewarding your talent and experience Travel Privileges- Explore the world with exclusive flight benefits Private Healthcare- Luxmed coverage fully paid by Qatar Airways Monthly MyBenefit Points- Choose perks that match your lifestyle Social Fund Access- Co-financed holidays, cultural events, and festive bonuses Referral Rewards- Get paid for helping us find great talent Relocation Support- Assistance for candidates moving to Poland Annual Leave - In full compliance with Polish labor law Qualification About You We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include: Education & Experience Minimum high school diploma At least 1 year of customer service experience Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered. Skills & Attributes Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language Strong communication and active listening skills Tech-savvy with solid typing abilities Comfortable in fast-paced, high-volume environments Warm, expressive, and service-oriented personality Adaptable, eager to learn, and open to new systems Able to work under pressure and in rotating shifts (no night shifts) Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2600008R