IT Manager (k/m)

About Us PHINIA: Advancing sustainability today, powering a cleaner tomorrow. PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. Our Culture PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. Job Purpose Job purpose The IT Manager serves as the primary IT leader for an assigned PHINIA manufacturing or engineering site, combining both Business Relationship Manager (BRM) strategic responsibilities and Service Delivery Manager (SDM) operational ownership. This role partners closely with site leadership to align IT services with business goals while ensuring high-quality, secure, and reliable day‑to‑day operations. The IT Manager drives site demand planning, service delivery excellence, vendor and technician performance, lifecycle management, and local execution of global IT initiatives acting as the connective layer between the site and PHINIA’s global IT organization Key Responsibilities Key Responsibilities: Act as the primary IT leader for the assigned PHINIA site, owning both BRM (strategic) and SDM (operational) responsibilities. Partner with site leadership to align IT plans, priorities, and investments with site operational goals, engineering needs, safety, quality, and manufacturing objectives. Build strong relationships with site business leaders to understand upcoming needs, shape demand, and translate requirements into actionable IT initiatives. Provide transparency of IT initiatives through integrated site‑level roadmaps, scorecards, and status updates. Drive continuous improvement for site systems, shopfloor IT, user experience, and digital capabilities (mobility, IoT, automation, workplace modernization). Oversee day‑to‑day IT operations, ensuring service stability, rapid issue resolution, SLA adherence, and minimal business disruption. Manage and govern Service Providers and onsite Client Technicians, ensuring delivery meets site demand, expected service quality, and contract performance. Lead incident, problem, and change management at the site; chair or participate in CAB activities; manage escalations and root‑cause follow‑up. Own site service delivery scorecards, operational KPIs, and IT performance metrics; identify trends and execute corrective actions. Ensure cyber resiliency and lifecycle management for site infrastructure, including devices, network, hosting, and operational technology connectivity. Prioritize IT work across all site initiatives; provide regular reporting on top issues, risks, and resource alignment. Manage PR/PO processes, budgeting inputs, invoice review/approvals, and support local service allocation and funding discussions. Support corporate and BU IT initiatives at the site, including cyber programs, footprint changes, new product launches, and infrastructure modernization. Coordinate local readiness for projects, maintenance windows, upgrades, and transformation activities (cloud, S/4, workplace modernization). Drive shift‑left, self‑service enablement, and adoption of tools like PHINfo, knowledge bases, and automation to reduce support dependency. Maintain strong collaboration with Global IT, BRMs, Enterprise Architects, and Infrastructure/Security teams to ensure site alignment with PHINIA standards. Identify emerging technologies and opportunities that enhance site operations; evaluate potential value and coordinate pilot/adoption. Promote a culture of accountability, teamwork, communication, and continual service improvement across all site IT motions What We’re Looking For: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline. 7–10+ years of IT experience supporting manufacturing or engineering environments. Demonstrated experience performing both strategic (BRM) and operational (SDM) responsibilities. Proven experience managing service providers and on‑site IT technicians in a multi‑site or production‑critical environment. Strong background in ITIL processes (Incident, Problem, Change) and IT service delivery governance Working knowledge of site infrastructure (network, hosting, servers, EUC) and cybersecurity fundamentals. Experience with digital manufacturing systems, operational technology (OT) connectivity, or engineering systems is preferred. Familiarity with ITSM tools (e.g., ServiceNow) and site performance reporting (SLAs, scorecards, dashboards). Ability to support execution of corporate IT programs, infrastructure refreshes, cyber resiliency and cloud migration readiness Strong stakeholder engagement and communication skills, with experience partnering directly with site leadership. Ability to prioritize, manage escalations, and lead through operational challenges with urgency and accountability. Demonstrated ability to drive continuous improvement, service quality, and user experience uplift. Collaborative mindset with the ability to influence without authority and work effectively with global IT teams. Organized, proactive, and capable of managing multiple initiatives in a fast‑paced environment What We Offer We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. What We Believe Product Leadership - Innovation that brings value to our customers Humility - Seeking out diverse perspectives and working collaboratively Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse Integrity - Taking responsibility for our decisions and doing what is right Accountability - Taking ownership of our actions and driving results SAFETY You will consistently hear us say Safety First!