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Job Description The Service Management L2 Specialist / Resident Engineer plays a critical role in maintaining and improving service delivery for Nokia customers. They monitor service levels, analyze incidents related to performance degradation and recurring complaints, and resolve escalated issues requiring advanced expertise. Working onsite at the customer’s location, the Resident Engineer interfaces with NOC personnel to support operations and maintenance engineering activities. Key responsibilities include establishing documented processes to improve network visibility, enhancing outage management workflows, and defining IP/MPLS provisioning standards to reduce fault restoration timelines. The role also involves evaluating customer skillsets and delivering tailored training to ensure long-term operational excellence. How You Will Contribute And What You Will Learn The Resident Engineer will work onsite, in Customer’s locations. The Resident Engineer will interface with the local Customer Network Operations Center personnel. Supporting: Customer’s NOC Operations and Maintenance Engineering Staff Network to develop Operations Readiness Establish documented processes and procedures to improve NOC visibility to the EMS’s and associated Network Elements. Enhance the Client Outage Management and Notification processes. Define IP MPLS provisioning standards and develop a consistent process guideline to further reduce fault restoration timelines. Provide continued On-The-Job (OJK) Knowledge transfer to Client NOC personnel including: Monitoring and surveillance activities Command Line Interface for Nokia routers and switches NSP EMS Familiarization o New network element configuration/Network routing setup IP Element configuration o Event detection and isolation/Fault resolution Routine diagnostics and corrective action management Evaluate customer skillsets and develop training plan Key Skills And Experience Skills Technical Expertise Advanced knowledge of IP/MPLS provisioning and fault restoration processes. Proficiency in Nokia routers, switches, and NSP EMS. Expertise in network element configuration, routing setup, and diagnostics. Problem-Solving and Analytical Skills Ability to analyze service incidents and correlate them with performance issues. Strong troubleshooting skills for resolving complex faults. Process Development and Improvement Experience in creating documented workflows for NOC operations. Skill in enhancing outage management and notification processes. Training and Knowledge Transfer Ability to deliver effective training and knowledge transfer to NOC personnel. Experience in evaluating skillsets and developing tailored training plans. Management and Experience Achieved advanced skills and knowledge in integrating theory with organizational practices. Typically requires 4–6 years of relevant experience and/or a graduate degree (or higher). Communication and Collaboration Strong interpersonal skills for customer collaboration and onsite support. Ability to work effectively in dynamic operational environments.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.