🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
POSITION SNAPSHOT JobReq ID: 54648 Type of work: Hybrid Type of contract: Open-ended/permanent Full/Part Time: Full time Salary Range: Location: Poznań, PL About Us Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries. About The Role Job Purpose You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence. Responsibilities: Record and process custom/special orders and coordinate with relevant teams Respond promptly to escalated customer issues and ensure resolution Act as first point of contact for customer queries and complaints Provide advanced product/service information and support fitment inquiries Follow sales and channel dynamics to provide tailored suggestions to customers Build strong customer relationships and adopt customized strategies Collaborate with cross-functional teams to resolve issues and improve processes Participate in regional meetings and share feedback from stakeholders Qualifications & Experience Required Education, Master, other certification: No specific degree required; experience in customer service preferred Experience: Previous experience in customer service roles is an advantage Technical Skills: SAP knowledge Basic Excel skills Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems) Ability to navigate data and use Power BI for insights Languages Skills: Spanish C1 Portuguese C1 English C1 Soft/Behavioral Skills: Strong communication and problem-solving skills Customer focus and ability to manage complex issues Collaborative mindset and ability to work across departments Goal-oriented and proactive approach Ability to prioritize and manage multiple tasks Resilience in handling challenging customer situations What We Offer At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you: A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. A diverse and inclusive team. We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age. ➜ Explore Our Career Site
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
WorkMundi offers free interview rehearsal with browser voice (no AI, unlimited attempts) and a paid AI interview tool that listens and writes your answers live. Use one before you apply.