Senior Complaints Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Complaints Specialist based in United States. This is an opportunity to join a customer-focused complaints team within a fast-paced, technology-driven financial services environment. You will investigate complex, escalated, and regulated customer complaints and determine appropriate resolutions. The role combines regulatory expertise, analytical thinking, sound judgment, and strong written communication. Beyond resolving individual cases, you will identify recurring issues, customer harm risks, and opportunities to improve processes. You will collaborate closely with Operations, Legal, Compliance, Risk, and Product teams to strengthen controls and customer outcomes. The position offers significant exposure to regulated lending operations and opportunities to influence the broader customer experience. This is a remote role for a detail-oriented professional who is comfortable managing sensitive cases and working independently.