Member Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Support Specialist (Part-Time, Temporary) based in United States. This role is an opportunity to make a meaningful difference in the experience of individuals navigating complex healthcare needs. You will serve as a key point of contact for community members, managing inbound inquiries and resolving non-clinical needs with empathy and professionalism. The position emphasizes timely, accurate, and ideally first-contact resolution while maintaining a high standard of service. You will collaborate with internal teams to troubleshoot more complex issues and ensure members receive appropriate support. The role operates in a fast-paced, high-volume environment where organization, multitasking, and clear communication are essential. You will work remotely as part of a collaborative team while using multiple digital platforms and systems to manage member interactions. This is a part-time, temporary position expected to last approximately two months , with an anticipated schedule of 9:00 a.m.–1:00 p.m. ET, Monday through Friday .